Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,047 Reviews)
Rating breakdown 5,047 reviews
5 Stars
3,915
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,015 out of
3,502)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
4
Review
on February 12, 2024
Posted by: Moon12345
from Denver, Colorado
[This review was collected as part of a promotion.] I really have been enjoying the coffee selection and some of the flavors. I do feel like a lot of them taste the same. That said, I have only had three different kinds since I have owned my machine for under a month. At this time, I have been greatly enjoying my purchase and plan to continue to explore more of Nespresso's coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
2nd Machine love it
on February 13, 2024
Posted by: Jen H
from California
[This review was collected as part of a promotion.] My nespresso machine brings me so much joy. It’s always an elevated coffee experience
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Third Machine!
on February 14, 2024
Posted by: TP
from Alexandria VA
[This review was collected as part of a promotion.] We have had a Nespresso since the first Vertuo was introduced. Love the new one - quiet and seek!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase
on February 17, 2024
Posted by: Audrey
from Los Angeles CA
[This review was collected as part of a promotion.] Purchased my nespresso over a month ago and I am soooo glad I did!!! Highly recommend 10/10
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Vertuo plus remark
on February 29, 2024
Posted by: Kono
from Atlantic beach, Fl
Nespresso Vertuo Plus: We like the machine. Just one comment for Nespresso to consider. On cold start, it would be good to have the start logic done with just one press. Instead, it calls for one press and to stand over and wait until ready and then a second press to start.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine, not reliable
on March 3, 2024
Posted by: elenab
from salt lake city
Terrible machine, it fails right after the warranty expires. I found tons of blogs about it. Nespresso won't replace it and does not stand behind this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 4, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy
on March 4, 2024
Posted by: Nina
Constantly doesn't work, needs to be reset, etc. This is despite me cleaning weekly, descaling, etc.
I called Nespresso and they said I have to reset every time -- who has time for that?
I won't be purchasing another Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to learn you were able to get in contact with a Machine Specialist and the troubleshooting was successful. Should you continue to experience any further issue kindly call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Convenient
on March 5, 2024
Posted by: Sam
Purchased for a Christmas gift for my husband. Although it has been convenient it's very expensive for the pods. The coffee is great.
Starbucks brand is the only type available at the stores.
Starbucks brand is the only type available at the stores.
I would recommend this to a friend!
Response from Nespresso USABy Antonia, Customer Relations, March 7, 2024
Thanks for your review, Sam. We're glad you're enjoying the convenience of a quality cup of coffee at the touch of a button. Our goal is to keep our overall coffee prices stable and not adjust prices every time there are market fluctuations in the U.S. Our unique business model and approach to coffee sourcing through the Nespresso AAA Sustainable Quality™ Program allows us to take a longer-term view on pricing. Please check the banner on our website for promotional offers.
Written by a customer while visiting Nespresso USA