Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,047 Reviews)
Rating breakdown 5,047 reviews
5 Stars
3,915
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,015 out of
3,502)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Buyer beware of Vertuo Next
on December 11, 2023
Posted by: martymcc
from Utah
Two stars only because the coffee is great WHEN it works.
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 12, 2023
Thank you for your review. This is certainly not the experience we want you to have with your new Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. The Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 13, 2023
Posted by: Daniego
from San Diego, CA
[This review was collected as part of a promotion.] This is my second machine. First one I had for years and was ready for the upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the automation
on December 13, 2023
Posted by: Love this coffee maker
from Colorado Springs, CO
[This review was collected as part of a promotion.] I love the automation on the opening and closure. The water reservoir and spent pod are well sized.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine
on December 15, 2023
Posted by: Zenomou
from Portland Oregon
[This review was collected as part of a promotion.] I've had my vertuo plus for only a few weeks. The luxury to convenience factor is what drew me in to begin with. I would give it full marks except for two small things. I would appreciate the water chamber to be thicker or made of glass. And of course an even larger selection of new pod flavors to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Won’t recommend this machine
on December 16, 2023
Posted by: RJ
from Minneapolis, MN
Consistent machine issues. Have called Vertuo customer service multiple times. I don’t the design works great. Coffee grains get stuck and I spend more time cleaning that making coffee. Very poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Rj. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST NESPRESSO YET!
on December 17, 2023
Posted by: DRP
from NJ
[This review was collected as part of a promotion.] This is my third Vertuo (all others still in use!) I only drink Lattes, my wife only drinks coffee, my daughter only drinks decaf. There is one Vertuo pod that that will please anyone. Great coffee at a reasonable price!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker.
on December 17, 2023
Posted by: Jk
[This review was collected as part of a promotion.] I have bought several of these as gifts over the years as well as one for myself. Everyone loves the coffee and all the options available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Seems Great, good build quality
on December 18, 2023
Posted by: TK542
from Wisconsin
[This review was collected as part of a promotion.] I purchased this after a long back and forth with Nespresso after our Vertuo Next broke (for the 2nd time). Nespresso only gave me 30% off, but we had a lot of Vertuo pods to use. So far the build quality seems better than the Next. The electronic opening seems well built and not just a gimmick. It heats up quicker than the Next and actually brews larger coffee pods without erroring out! It's a little strange the Plus is cheaper than the Next, however it does not connect to Wifi for updates and troubleshooting. If that isn't a deal breaker for you, I'd pick this one over the Next.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA