Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(5,047 Reviews)
Rating breakdown 5,047 reviews
5 Stars
3,915
4 Stars
511
3 Stars
148
2 Stars
138
1 Star
335
86%of customers recommend this product.
(
3,015 out of
3,502)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
2
Meh. It's good but falls flat in area's advertised
on November 28, 2023
Posted by: NesspressoGirl07
from Ga
Falls Flat in area advertised to excel
My first purchase was the Vertuo Plus by Breville. I personally love the machine. I still have it currently at my home. I loved my Nespresso Vertuo Plus so much I thought why not purchase the new updated one? However wasn't sure I wanted to purchase one at full price since I already had one machine. I chose to get the Vertuo Next (Reloved). I have had two issues so far and I have had it around 2 weeks. The first one isn't really the machine's fault but maybe it should be easier to see. The Machine apparently doesn't pair with Android 12 or 13. I purchased the supposedly upgraded newer version of Nespresso for 3 reasons.
1. It could pair with my phone. I have a Samsung Flip4. It will NOT pair with my phone; it was purchased at the beginning of this year, so it is NOT an old outdated phone.
2. It could do the smart coffee where I could turn a coffee pod into a double espresso pod. This machine however has been unresponsive to the process. You are supposed to be able to put in any pod press the button 2x under 7s and it turns into an espresso pod. That function hasn't worked.
3. It could do the larger pods. The machine at least as been able to do that. I personally am not sure the extra money is worth the newer espresso vertuo next.
I do love Nespresso, so I don't want to give that impression. I am just disappointed in the issues this one machine has given.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We appreciate your honest review, and will share your feedback with our product team. If you or a friend or family member have a different kind of device, you should be able to update the firmware on your machine, which should also resolve the concentrated pour issue. If you need any assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on November 30, 2023
Posted by: michael
from dallas
[This review was collected as part of a promotion.] I had my last Vertuo Machine for 12 years and wanted a new one. The design is fantastic. It is quieter and can make more sizes of coffee. win win win.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Machine!
on December 1, 2023
Posted by: jenp223
from Nazareth, Pa
[This review was collected as part of a promotion.] I am so happy with my Vertuo Plus! It makes a wonderful cup of coffee, is simple to use and to maintain and has a nice variety of sizes that it can brew. I chose this machine specifically because it has the larger size options available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy use
on December 2, 2023
Posted by: Vincent
from Fremont
[This review was collected as part of a promotion.] The machine is easily use. Capsules have a lot of flavors and lots of recipes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely Love this Coffee Maker!
on December 2, 2023
Posted by: Deanna
from Honolulu, HI
[This review was collected as part of a promotion.] Form the first moment I tried Nespresso, I was hooked. I have purchased machines for my parents, friends, office and home. The coffee is high-quality and consistent. I look forward to my daily coffee breaks and taking them is a highpoint in my day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice upgrade
on December 2, 2023
Posted by: Brian
from Austin, TX
[This review was collected as part of a promotion.] Our house is coming off of using an Evoluo machine and we love how the VertuoPlus has been streamlined! Setup was easy and it takes up less space on the counter compared to the other model we were using.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was a great machine until...
on December 2, 2023
Posted by: TracyKym
from Camrose Alberta
I bought the Vertuo Next and one of the reasons I bought this coffee maker and not another was because of the bluetooth option. It worked great but I recently moved and went to rehook it after changing our wifi password and had to reset my machine. It wont hook up because my phone and tablet are both android 12 and 13. My phone and tablet are not very old, so to not be able to connect is pretty ridiculous.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 4, 2023
Thanks for your review, Tracy. We’re sorry to learn you haven’t been able to pair your Vertuo Next machine after your recent move. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert who can assist you with pairing your machine. We’re available 24 hours a day and 7 days a week by phone for your convenience. We’re confident we’ll get your machine paired when you call us, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Fine but doesn't last long
on December 3, 2023
Posted by: Misko
Small form factor is nice and it makes nice coffee. Great for single-coffee-drinker households. Also like that nespresso recycles the pods. But I went through 3 or 4 of these machines, each one breaking right around when the warranty was expiring. Thankfully nespresso did provide replacements but it's too frustrating to have a machine that stops working after a year. The main problem mine had was that the sensor would stop reading the pods. It is a relatively inexpensive machine I suppose but I'm just not looking to consume a new machine every year. Was fine while it lasted but won't purchase again
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 5, 2023
Thank you for your review, Misko. We’re dismayed to learn of the issues you’ve experienced with your Vertuo Next machines. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you experience an issue with your current Vertuo Next machine, please reach out to our toll-free number to troubleshoot. If you need to replace your machine again, consider a different Vertuo machine model. Enjoy the holidays and create a Nespresso Moment with your Vertuo Creatista machine!
Written by a customer while visiting Nespresso USA