Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(6,511 Reviews)
Rating breakdown 6,511 reviews
5 Stars
5,116
4 Stars
697
3 Stars
202
2 Stars
153
1 Star
343
87%of customers recommend this product.
(
3,334 out of
3,850)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
3
LOUD
on January 21, 2026
Posted by: SacBikeNut
from Fair Oaks, California
My wife and I bought this to replace a 5 year old unit that we moved to our RV. This Next unit is unbelievably loud, and vibrates uncontrollably (slight exaggeration). Our old unit was very quiet, and still is. We are very disappointed in the build quality. For the money it should be much quieter!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking machine
on October 29, 2021
Posted by: Patrik2033
from Pittsburgh
I have had my Virtuaplus machine for less than 2 weeks and it’s is leaking from the bottom of the machine. Coffee is great. But I am not enjoying the leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Patrik2033, we're disappointed to hear you are experiencing a leak. We would recommend calling us at 1-800-562-1465 when you are near your VertuoPlus. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Exceptionally Disappointing
on December 26, 2023
Posted by: Sam
The machine itself is beautiful (matte black) and we were so excited to use it. However, I wish I listened to the poor reviews…the quality of these machines for their price is exceptionally disappointing. We spent hours troubleshooting a BRAND NEW machine (won’t dispense the coffee). We will be returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 27, 2023
Thank you for your review, Sam, though we're disappointed to hear your first experience was less than perfect. We're here to help 24/7 at 800.562.1465 for machine guidance, troubleshooting, and replacement or repair, if needed. If you're still dissatisfied, please contact us directly.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the purchase
on December 17, 2025
Posted by: mmarcet
from Miami FL
[This review was collected as part of a promotion.] LOVE my vertuo plus. Ordered another as a house warming gift and another as a Christmas gift.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Satisfying many taste profiles!
on December 23, 2025
Posted by: Ted0909
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] This is a perfect coffee machine for a small office. I am impressed by the large range of coffee roasts and "intensity". There is quite a difference between the four I have tried so far. They all brew with a good amount of crema, which is superior to any Keurig cup of coffee, and gets much closer to a good coffee shop cup o'Joe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee/espresso
on December 29, 2025
Posted by: Anger0409
from Minnesota
[This review was collected as part of a promotion.] Received this for Christmas, I have enjoyed it everyday. I only got to enjoy Nespresso when I visit my son in Phoenix, but now I can enjoy great coffee everyday t. Home
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on January 29, 2026
Posted by: None
from Cullman, Alabama
[This review was collected as part of a promotion.] Bought this for my daughter and she loves it!uses it every day. Great coffee, so many flavors to choose from!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Completely broken after 1.5 years of use
on November 26, 2021
Posted by: BW000
from Chicago
This machine does not hold up. Mine is completely broken after 1.5 years of use - does not light up, I cannot even get the top to close. I have to buy a replacement. This is after months of leaking that I have not been able to remedy. Conveniently, it only has a 1 year warranty.
I sing the praises of Nespresso coffee to everyone but the company has a serious hurdle here with the poor quality machines. Please make a machine that lasts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are glad to see you spoke with a machine expert to resolve your leaking issue. We recommend running a cleaning cycle once a week with the VertuoPlus machine to prevent the center needle of your brew unit from becoming clogged, thus potentially causing a leak.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA