Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.6
(7,818 Reviews)
Rating breakdown 7,818 reviews
5 Stars
6,121
4 Stars
908
3 Stars
271
2 Stars
165
1 Star
353
87%of customers recommend this product.
(
3,387 out of
3,913)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Great machine, until it isn't.
on September 30, 2022
Posted by: Ashley
from Missouri
I loved this machine and the coffee however the machine is now leaking. I have used this machine less than once per week, maybe 150 times total, in the 2.5 years I have had it. I have reached out to customer service about the short life of their product and have not heard back. Sad because it is good coffee, but you couldn't use this machine daily for 1 year. All descaling and cleaning was done regularly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee- hope machine long lasting
on December 31, 2025
Posted by: UrbanTexan
from Houston, TX
Gift for my birthday first of October. Have loved the coffee and reordered several different sleeves including holiday blends. All have been excellent. 7.7 pods are really great when we do not want to make a full pot of coffee. Wish it produced a little hotter cup of coffee but overall excellent results. After reading the lower rating reviews, I have concerns with the quality of the machine and how long it will last. So far so good but will be sure to write a review if I see quality issues. For now, loving the different flavors. We use the 7.7 pods into a smaller Yeti double walled cup which keeps coffee hotter for longer periods of time. We also use filtered water which we believe delivers a better tasting coffee. When everything is working as designed, it is one of the best tasting coffees in town.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fabulous!
on May 2, 2026
Posted by: Fabulous
from Tuscaloosa
[This review was collected as part of a promotion.] I love how easy it is to use! AND the foamy top! Very good value
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't Take New XL Pods
on August 14, 2023
Posted by: Vee
The machine works alright, but it is very loud and the wheel mechanism in the top gets stuck sometimes. I am also very disappointed that it isn't compatible with the new XL Vertuo capsules. A couple years ago, there were XL capsules that made a 14 oz cup of coffee with this machine, and I don't understand why the newer XL capsules were not meant to work with this machine. I love a larger cup of coffee, and it's pretty ridiculous that I would have to buy a new machine to use the new XL capsules.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 15, 2023
Thank you for your review. We are sorry to learn of your disappointment regarding the compatibility of our XL capsules and your Vertuo machine. Although our XL capsules are exclusively for our newer models, Vertuo Next, Creatista, and Pop+ machine’s, we are delighted to share the various capsule sizes can be programmed to a longer length pour. Once a capsule size has been re-programmed, all the other capsules of that size will brew at the new programmed quantity. We have Machine Experts that would be willing to assist you with your Vertuo machine. We offer a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality machines
on October 29, 2024
Posted by: EP000
from IN
I am on my second of these machines and now both have malfunctioned. My first started leaking, then stopped working completely. Now my second won’t brew and flashes red at me. I’ve tried everything. I maintain them carefully, using filtered water and descaling regularly. They are not built to last. I won’t be buying another. It’s a shame because I love the coffee and the convenience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, October 30, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Ease of use and great coffee
on November 25, 2025
Posted by: Ea
from Colorado
[This review was collected as part of a promotion.] Bought one for myself and my son used it more than I do. Got him one for xmas
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy use very convenient
on December 11, 2025
Posted by: Mrs O
from San Diego ca
[This review was collected as part of a promotion.] I love using my Nespresso my favorite pods are fortado
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA