Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Titan
Average customer rating
4.5
(4,826 Reviews)
Rating breakdown 4,826 reviews
5 Stars
3,755
4 Stars
476
3 Stars
140
2 Stars
131
1 Star
324
86%of customers recommend this product.
(
2,975 out of
3,448)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Titan
Customer Rating
1
Terrible. Don’t buy.
on August 18, 2023
Posted by: Nic
from Colorado Springs CO
Bought this is May. After three months, can no longer get a cup of coffee out of it. The motor starts, loudly, then the button just turns solid orange. Factory restart, descaling, unplugging and plugging, nothing works. I only use this machine a few times a week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Nic. We’re dismayed to learn your Vertuo Next machine stopped brewing coffee and the brew cycle is loud. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with one of our machine experts. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Crazy good coffee. Insanely good, actually
on February 6, 2024
Posted by: Brian The Lion
from Jennings, LA
I received the VertuoPlus with Aeroccino as a Christmas gift from my daughter. I’ve always been a coffee-lover, but this is at a whole new level. My favorite pod is the Melozio…not too strong, but definitely not too weak. Delicious layer of rich crema on top of each cup. Man, I can’t even tell you how I look forward to a cup of this every morning. These machines have some hi-tech capabilities built into them, which enables them to brew a single cup to perfection. Convenient as heck, too. The flavor and quality of each cup is the best part. I’ve read some reviews where customers complained that their machine developed problems after a couple of years. Well, if that happens to mine, I will be disappointed…but I gotta say that I would replace it with another one as quickly as possible. If I get 3-4 years of THIS every morning, I will feel that I’ve gotten my money’s worth; and will be happy to purchase another VertuoPlus machine to continue the experience.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not happy
on February 24, 2024
Posted by: Paige
Used to like this machine but stopped working how its suppose to very loud and running hard after multiple descaling also loooses power during a brew and I have to unplug and plus back in waisting my pods and time for the money I spent not happy have only a year and 2 months of use
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 26, 2024
Thank you for your review, Paige. We are dismayed to learn you were experiencing issues with your VertuoPlus machine. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. In addition, we offer out of warranty repair & replacement options via our Assistance Service Program. We hope you will reach out to us soon, as we are confident we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cold
on July 22, 2024
Posted by: Shauna
from Cleveland ohio
First one is cold. No matter what I always have to do one test and then makes a Luke warm one
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 23, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on July 29, 2024
Posted by: Tiff27
from Texas
I rarely write reviews especially unfavorable ones, but I feel inclined to warn people about the problems I’ve had with the Verturo Next. Currently on my third replacement of this machine since May of 2023. The first one lasted a complete year before displaying a red light that was determined unfixable. I was sent a replacement, and that 2nd machine lasted a total of 2 months, wouldn’t turn on, no error lights, nothing. I treated it like an infant, carefully cleaning and flushing it weekly. Just received my 3rd replacement machine and truly hoping that 3rd times a charm. If the coffee this machine brewed was spectacular maybe I wouldn’t be as disappointed in my purchase, but it is not. Would recommend a different machine to anyone considering.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 30, 2024
Thank you for your review. We understand that receiving three replacements within a relatively short period of time is disappointing and not the experience we aim to provide our customers. We appreciate your patience and cooperation throughout this process. We want to assure you that our team is dedicated to resolving any issues you may have encountered. We have taken note of your feedback and will share it with our product development team for further review and improvement. If you continue to experience any difficulties with the third replacement machine, we encourage you to reach out to our customer support team. They will be more than happy to assist you and ensure that your concerns are addressed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not Buy, multiple issues until it died for good
on August 19, 2024
Posted by: RockyB
from New Orleans, LA
Machine lasted about 1 year and 4 months to be exact (of course the 1 year warranty had ran out 4 months ago). Getting close to the one year mark it started giving me every type of problems you can imagine, once was a red light, then orange light, then capsule wasn't recognized, I think I went through every issue the machine could have. I would call Nespresso every other month this year. Until today, the day of this review, the machine would not turn on anymore. Called Nespresso for the 5th time so they could tell me I needed to buy a new machine which I ended up doing unfortunately. Do not buy this Vertuo Next Machine. It is not a good product, or unless Nespresso fabricates one in a 1000 with defect and I was really unlucky. I am very disappointed because it's not a cheap product and to be buying another machine in less than 2 years is not expected at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, August 20, 2024
Thank you for your honest review and feedback, Raquel. We’re disappointed to learn your Vertuo Next did not meet your expectations. We sincerely apologize for any frustration or inconvenience. When we reviewed your account, we were happy to see that you were able to take advantage of the out-of-warranty discount of 35% off your new VertuoPlus. We recommend performing a cleaning cycle with water once a week to keep your machine brewing at its best. If you need assistance with your new Nespresso or you would like us to arrange a callback from a supervisor so you can provide further feedback, please contact us via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
One year tops , really?
on September 1, 2024
Posted by: Patty
from Massachusetts
I really did like the taste and creama from Vertuo plus but after one year and unfortunately one month it is broken. We ran a descale and then the loud, very very loud noise appeared. The warranty was one year so now we have to be offered 35% off a new one! I mean, it should last longer at this price, I think! And now the coffee taste is off. So Very disappointed .
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 3, 2024
Thank you for your review and honest feedback, Patty. We’re disappointed to learn of your recent experience with our team not meeting your expectations when reaching out for troubleshooting assistance for your VertuoPlus. We sincerely apologize for any frustration or inconvenience you may have experienced. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont Waste Your Money
on October 16, 2024
Posted by: Nope
from Chicago
Barely lasted a year. Looks like it's not an uncommon issue. They will give me a discount to buy another machine...... gee thanks. Not a good look, Nespresso
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 17, 2024
Thank you for your review. We're sorry to learn you're experiencing issues with your Vertuo Next machine and you didn’t receive adequate assistance. We certainly understand your frustration, and we hope you know that we're always here to help. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA