Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Nice and quiet
on May 20, 2024
Posted by: TheT
from Philadelphia
[This review was collected as part of a promotion.] The machine is quiet as my last one the bearing failed and it was very loud
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I would prefer a different less problematic model
on May 23, 2024
Posted by: Darby
from Ohio
Purchased this in November of 2023, and, when it works, it's absolutely GREAT, And I honestly, I use it maybe 3x a week, so in the scheme of things, not that often... I have had recurrent issues with it. Worked great for a month or two, and then lots of little hiccups.
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, May 24, 2024
Hello. We appreciate your honest review, and we are disappointed that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money
on May 26, 2024
Posted by: Sabrina
from Cabot, AR
Do not order this machine! Mine didn't even last a year! It blinks red and I have looked it up and tried everything with nothing working. So now I just have an espresso machine that eats the expensive pods and doesn't give me anything in return. What a waste of money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We are available 24 hours a day and 7 days a week for your convenience. Please call and speak with a Machine Expert at your earliest opportunity, so we can assist you in resolving these machine issues. We are confident we can reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
good while it last
on June 3, 2024
Posted by: lsm0991
from Chicago IL
I have had for about a year, it worked great until one day it just stopped. I tried plugging it into four different outlets in my kitchen and each one, nothing. I tried the instructions from the manual and even went on to YouTube and could not get it to turn on. The second issue I have is that there is no separate cleaning button. From what I gather this is a general Nespresso issue. So it may not only apply to this machine. There are some things I like about it which are the variety in sizes that it accommodates and sleek look. But the machine does not last very long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 4, 2024
Thank you for your review. If you ever need assistance with cleaning the VertuoNext machine, such as running a priming cycle or descaling, please do not hesitate to contact us through our toll-free number. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great and easy use!
on June 3, 2024
Posted by: Nespresso1
from Sunny isles beach, florida
[This review was collected as part of a promotion.] I love the machine and how easy it is to use. I have been using it daily!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best decision to buy this machine!
on June 5, 2024
Posted by: Rita F
from Chino Hills, CA
After McDonalds served me a latte using bad milk and was sick for a week I went to buy this coffee maker. Best decision ever made! I have save so much money and I can control the type of milk I use. Very easy to use. Coffee is done within 2 minutes! Love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Plus machine
on June 6, 2024
Posted by: Em
from Rancho Cucamonga, CA
[This review was collected as part of a promotion.] I bought the Vertuo Plus machine to replace the Vertuo Next. I love the Plus! It is so nice and feels like a luxury machine compared to the Next. I love the flavors and variety of the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Internal Leak within 14 months.
on June 19, 2024
Posted by: Michelle J
from Scottsdale
Not even two years old and it started leaking significan amounts of liquid into the pod dispenser. Troubleshooting with Nespresso support led to conclusion that it had an internal leak but no longer under warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA