Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
4
Vertuo plus remark
on February 29, 2024
Posted by: Kono
from Atlantic beach, Fl
Nespresso Vertuo Plus: We like the machine. Just one comment for Nespresso to consider. On cold start, it would be good to have the start logic done with just one press. Instead, it calls for one press and to stand over and wait until ready and then a second press to start.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine, not reliable
on March 3, 2024
Posted by: elenab
from salt lake city
Terrible machine, it fails right after the warranty expires. I found tons of blogs about it. Nespresso won't replace it and does not stand behind this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 4, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy
on March 4, 2024
Posted by: Nina
Constantly doesn't work, needs to be reset, etc. This is despite me cleaning weekly, descaling, etc.
I called Nespresso and they said I have to reset every time -- who has time for that?
I won't be purchasing another Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to learn you were able to get in contact with a Machine Specialist and the troubleshooting was successful. Should you continue to experience any further issue kindly call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Convenient
on March 5, 2024
Posted by: Sam
Purchased for a Christmas gift for my husband. Although it has been convenient it's very expensive for the pods. The coffee is great.
Starbucks brand is the only type available at the stores.
Starbucks brand is the only type available at the stores.
I would recommend this to a friend!
Response from Nespresso USABy Antonia, Customer Relations, March 7, 2024
Thanks for your review, Sam. We're glad you're enjoying the convenience of a quality cup of coffee at the touch of a button. Our goal is to keep our overall coffee prices stable and not adjust prices every time there are market fluctuations in the U.S. Our unique business model and approach to coffee sourcing through the Nespresso AAA Sustainable Quality™ Program allows us to take a longer-term view on pricing. Please check the banner on our website for promotional offers.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth it
on March 9, 2024
Posted by: mrmegadeth
You will never get this to update. Don't think the app can control it.
Coffee isn't hot enough. Very finicky in its operations.
Response from Nespresso USABy Tara B, March 11, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, awful durability
on March 19, 2024
Posted by: bdon115
Makes delicious coffee, but is wildly fragile. We’ve replaced ours 3 times in about 2 years. Not only is it a huge inconvenience, we waste a dozen pods trying to get it working again each time.
Response from Nespresso USABy Allison, Customer Service, March 20, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted only a year.
on March 20, 2024
Posted by: jujunbc
from Boulder City, Nevada
I love that Nespresso has a recycling program for the pods, but it hurts to throw out a beautiful machine that I've had for barely a year because it started leaking all over the place and I can't stop it. I got the black/rose gold machine, and If the ratings were based on looks, I would have given five stars, but looks only go so far.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review. While we offer repair and replacement services for all machines, both in and out of warranty, we ask that you contact us at 800.562.1465 to recycle your unwanted machine. We'll send a pre-paid return label for your convenience, and please, call the same number for troubleshooting service. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect cup of coffee while looking cool
on March 22, 2024
Posted by: Brooklyn Bruh
from NYC
[This review was collected as part of a promotion.] I’ve had my old Vertuo for 10 years when I decided to upgrade. The new Vertuo next has a nice ascetic, comes ant a great price point and makes the perfect cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA