Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Love!
on December 6, 2023
Posted by: Medema
from Oak Ridge, TN
[This review was collected as part of a promotion.] I have had one machine for a year and have bought two more as gifts since. It makes the best coffee and espresso. We love it and use it everyday and have even replaced our regular coffee maker for it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on December 9, 2023
Posted by: Casey
from Charleston, SC
[This review was collected as part of a promotion.] I love the Nespresso machine. It makes a perfect cup of coffee each time and it's fun to sample the variety of flavors they offer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features.
on December 9, 2023
Posted by: ColoradoMountainMan
from Colorado
[This review was collected as part of a promotion.] I love the automation on this machine. With a push on the lid, it automatically raises up and dumps an old pod. With a slight push down it automatically lowers and punctures the pod. Combined with an adjustable water reservoir that is well sized, it’s a great machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Could not be happier!
on December 10, 2023
Posted by: MarY
from Pascagoula, Ms
[This review was collected as part of a promotion.] I love everything about Nespresso-Ive had mine for almost two years now and recently bought one as a gift for a friend. I look forward waking up for my cup every morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the matte black
on December 10, 2023
Posted by: Tash12
[This review was collected as part of a promotion.] I only just got this machine after my next nespresso machine broke down. I love how this one holds more water and also that it can turn to the side making it easier to grab to refill rather then right behind.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Working Fairly Well
on December 10, 2023
Posted by: Ann in Southworth
from Southworth, WA
[This review was collected as part of a promotion.] We got this one after our Vertuo Plus began having some issues. The light on it kept turning red when we wanted to make coffee despite many cleanings and consultations with the folks at Nespresso. The Next is a little harder to operate, and after just a few cups the light started turning yellow and refusing to make coffee. I was able to fix it by unplugging it and restarting it. I have also vowed to clean it once a week and just did the first cleaning. It seems to be working well now. We saved the other one, which we can get to work with a bit of fiddling around. I like the coffee from both machines very much but could not really recommend it to a friend because of all the cleaning, calling for consultations, looking things up on YouTube, etc. It's definitely easy to use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We understand you were experiencing issues with your Vertuo Next machine. We are delighted to learn our machine experts provide you with useful troubleshooting tips. Both your machines come with at least a one-year warranty and a lifetime of troubleshooting. We also offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us should you need further assistance. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buyer beware of Vertuo Next
on December 11, 2023
Posted by: martymcc
from Utah
Two stars only because the coffee is great WHEN it works.
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 12, 2023
Thank you for your review. This is certainly not the experience we want you to have with your new Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. The Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 13, 2023
Posted by: Daniego
from San Diego, CA
[This review was collected as part of a promotion.] This is my second machine. First one I had for years and was ready for the upgrade
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA