Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Breville Vertuo Plus AWESOME... DeLonghi Plus NOT
on December 22, 2022
Posted by: Rob c
from Nashville, TN
I bought the Breville manufactured Vertuo Plus in Matte Black to replace my 3 month old Vertuo Next manufactured by DeLonghi. The Plus is a dream to use... the auto open/close is elegant, large water reservoir, coffee is just pure AWESOME, machine seems solid, well made... in marked contrast to the Next by DeLonghi that constantly couldn't read pods, leaked everywhere, required rinsing after every 3 or 4 uses to read a bar-code... it's a useless paper-weight & Nespresso should stop using DeLonghi to produce their machines. I'm boxing the Next back up and ENJOYING our Vertuo Plus immensely!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the slim design!
on December 22, 2022
Posted by: Cara1189
from Winston Salem, NC
[This review was collected as part of a promotion.] This is our third virtuo in 10 years. The other two are still going strong but we just keep adding them to different rooms in our house. This one with the narrow design and movable water reservoir makes it perfect for the kitchen counter. Coffee is consistently good and we would never use any other machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee and espresso
on December 23, 2022
Posted by: Jill27
from New Jersey
[This review was collected as part of a promotion.] I bought this a month ago and have been so happy. The cappuccinos and lattes are delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor holiday experience
on December 25, 2022
Posted by: David
from Massachusetts
Got my brand new machine for the holiday. We were excited to use it. The machine out of the box, did not open the capsule lid and constantly blinks orange. I had to use online tutorials video to see and found people had similar issues. I should not have to fix a brand new machine. (I am not, return seems like the best option)
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, David, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicioso
on December 28, 2022
Posted by: BillyFetz
from Brea, CA
My son and daughter in law bought this machine for me for Christmas. I cannot believe the flavor and quality of the espresso it makes! I won’t be going out for coffee anymore! They also purchased me the frother, which I highly recommend for the perfect cup of coffee!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine for my son
on December 29, 2022
Posted by: Tb
from Austin, TX
[This review was collected as part of a promotion.] I have had a machine for a year and now my 22 year old is thrilled to have a machine of his own
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on December 29, 2022
Posted by: kari26
from Guttenberg, IA
[This review was collected as part of a promotion.] I’m a mom of a two year old and I work 10+ hours a day. I need coffee, I simply wouldn’t be able to function without it. I also needed something simple to use, and fast. I love that I can brew my pods without having to stand there. I make my espresso while I dress my son and I’m good to go! It has saved me so much time and money!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Ever
on December 30, 2022
Posted by: Nini81
from Fullerton,CA
[This review was collected as part of a promotion.] Nespresso coffee is the best tasting coffee we have ever had!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA