Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Design issue, requires excessive cleaning
on November 23, 2023
Posted by: Dean
from Denver, CO
I would recommend not buying this model (Vertuo Next). Have had it for 2 years, and I find myself avoiding making coffee at home because there’s maybe a 50% chance it will work and I don’t want to deal with it. Even deep cleaning it only delays the issue for a short while. And this has always been the case basically since day 1. We have the normal Vertuo at work and that thing is a workhorse and never has any issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thanks for your review, Dean. We’re dismayed that your Vertuo Next machine has not met your expectations. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim design, great machine
on November 24, 2023
Posted by: Tee
from Pleasant Hill, Ca
[This review was collected as part of a promotion.] I bought this two weeks ago after my older Nespresso machine stopped working. The slimmer design on the water tank and the overall machine is nice. It takes less space on the counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on November 24, 2023
Posted by: Dwar
from Arizona
I’ve had this for awhile and I absolutely love this machine and especially the taste of the coffee. I dink mine on ice and it really allows the flavor to come out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
On its last leg…
on November 26, 2023
Posted by: carinosa
from Virginia
After 2.5 years of use, the machine started making a weird noise and began vibrating too loudly. We clean it regularly with the Nespresso descaling solution and always maintain it like new. We only use it on the weekends as well. Unsure if this is the life span of a Nespresso machine which would make sense if the warranty is only good for 2 years. The coffee is better than Kuerig but is it worth having to buy a new machine every few years? Probably not.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. There are out-of-warranty options as well. Please call at your earliest convenience for prompt and comprehensive assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome great first coffee maker?
on November 26, 2023
Posted by: Drrandall1
from Westminster, Co
[This review was collected as part of a promotion.] I've never owned a coffee maker.and never drank expresso til last year.
It's awesome. Quick and tastes great.
It's awesome. Quick and tastes great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simple and easy to use
on November 27, 2023
Posted by: mitasonshine
from Los Angeles, Ca
[This review was collected as part of a promotion.] I was gifted this and made the mistake of going on social media to learn about this version… but so far it’s been great and there has been no issues with it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Meh. It's good but falls flat in area's advertised
on November 28, 2023
Posted by: NesspressoGirl07
from Ga
Falls Flat in area advertised to excel
My first purchase was the Vertuo Plus by Breville. I personally love the machine. I still have it currently at my home. I loved my Nespresso Vertuo Plus so much I thought why not purchase the new updated one? However wasn't sure I wanted to purchase one at full price since I already had one machine. I chose to get the Vertuo Next (Reloved). I have had two issues so far and I have had it around 2 weeks. The first one isn't really the machine's fault but maybe it should be easier to see. The Machine apparently doesn't pair with Android 12 or 13. I purchased the supposedly upgraded newer version of Nespresso for 3 reasons.
1. It could pair with my phone. I have a Samsung Flip4. It will NOT pair with my phone; it was purchased at the beginning of this year, so it is NOT an old outdated phone.
2. It could do the smart coffee where I could turn a coffee pod into a double espresso pod. This machine however has been unresponsive to the process. You are supposed to be able to put in any pod press the button 2x under 7s and it turns into an espresso pod. That function hasn't worked.
3. It could do the larger pods. The machine at least as been able to do that. I personally am not sure the extra money is worth the newer espresso vertuo next.
I do love Nespresso, so I don't want to give that impression. I am just disappointed in the issues this one machine has given.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We appreciate your honest review, and will share your feedback with our product team. If you or a friend or family member have a different kind of device, you should be able to update the firmware on your machine, which should also resolve the concentrated pour issue. If you need any assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on November 30, 2023
Posted by: michael
from dallas
[This review was collected as part of a promotion.] I had my last Vertuo Machine for 12 years and wanted a new one. The design is fantastic. It is quieter and can make more sizes of coffee. win win win.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA