Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,152 Reviews)
Rating breakdown 7,152 reviews
5 Stars
5,560
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Excellent coffee maker
on March 31, 2026
Posted by: RoseG
After lots of coffee maker shopping, I got my Nespresso Vertuo Next and I love it. I was hesitant because of some reviews I had read but I’ve had zero issues brewing everything from espresso to a full cup of coffee. It is user-friendly and easy to figure out. The coffee comes out the perfect temperature and ready to drink.
I have descaled the machine and that process was very straightforward. It’s also easy to factory reset if any errors do pop up.
I love the integrated used pod container and that Nespresso offers a recycling program!
I have descaled the machine and that process was very straightforward. It’s also easy to factory reset if any errors do pop up.
I love the integrated used pod container and that Nespresso offers a recycling program!
Written by a customer while visiting influenster.com
Customer Rating
4
Impressive to show your guest but
on March 31, 2026
Posted by: CorinnaW
Love the machine but it requires cleaning or else it stops working. Mine stopped working a few times which is a hassle. I had to troubleshoot it. Otherwise it’s an impressive machine and I love how the coffee is made and taste each time. It’s compact as well which I love.
Written by a customer while visiting influenster.com
Customer Rating
5
Love love love
on March 31, 2026
Posted by: MiquelaS
[This review was collected as part of a promotion.] This is my second Nespresso. I got my first during Covid and it was the best purchase I could have made. The consistency is top notch. It’s perfect every time. The noise level is low. Easy to set up. It brews quickly. Great product!
Written by a customer while visiting influenster.com
Customer Rating
4
Amazing but...only 1 thing I can't figure out lol
on April 1, 2026
Posted by: MariaR
[This review was collected as part of a promotion.] Okay I was suprised when I got this product. It was really dusty and I had to give it a good swipe. Its a little heavy but I like that itsl has good durability. Once I had it installed it was easy to use BUT the only thing I was having trouble with was the limit time it had on pouring the coffee onto my small cup. I had to push the coffee button 4 times to get it to finish its task. I love this and I will be using it in the future I'm so excited to purchase the different coffee flavors for it! The only thing i have to figure out is how to make it pour enough coffee into the cup without me pressing that button so many time and I also lost the instructions lol 😆. Overall its a good machine and I love it!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on April 1, 2026
Posted by: TinaF
[This review was collected as part of a promotion.] I love that this coffee machine is very easy to use, just put in the capsule and press a button. The design is simple and slim so it doesn’t take up much space on the counter. You can make different types of coffee, from espresso to full size cups and it offers 6 brew sizes. It also has an adjustable cup tray so you can fit different cup sizes easily. The only downside for me is the temperature, coffee is not warm enough especially if you like hot coffee.
Written by a customer while visiting influenster.com
Customer Rating
5
So easy to use!
on April 1, 2026
Posted by: BeckaH
[This review was collected as part of a promotion.] I was so excited to receive my espresso machine. I was a little jealous of all the people that Influenster blessed. Then I got mine!! Worth the wait. Its so easy to use..you literally have a cup of yummy espresso in like 3 mins tops. You just put your pod in and close the lid. Add your water in the container attached to the Nespresso. Then it starts to perk. So easy. I like to add some Cold foam to mine just to weaken the strong taste of the espresso. Not always...but sometimes. We have already been using this every single morning since we got it.
Written by a customer while visiting influenster.com
Customer Rating
4
It could be perfect
on April 1, 2026
Posted by: ZaaraB
[This review was collected as part of a promotion.] This Nespresso coffee machine brings a sleek, modern touch to my kitchen counter and does not take up much space. It heats up quickly, is simple to use, and I love that it’s smart enough to automatically brew based on the pod I insert. Almost every morning I get a cup of coffee that’s thick, velvety, and topped with a rich layer of foam. However, at times, the pod isn’t sealed properly, and the spinning mechanism fails to grip it, which leads to leaks and water pooling inside the capsule container. I also ran into a frustrating issue during descaling—the machine froze mid-process, and I had to perform a full factory reset just to get it working again. The app connectivity is another pain point. Pairing is inconsistent, and the connection drops often enough that I’ve stopped relying on it altogether. Overall, the machine delivers an excellent cup of coffee with impressive ease and style, but technical hiccups and app instability keep it from being a perfect coffee maker.
Written by a customer while visiting influenster.com
Customer Rating
2
Not as good as I’d hoped for
on April 1, 2026
Posted by: JB20
[This review was collected as part of a promotion.] The performance is so-so. It is a bit loud and vibrated my counter when it’s dispersing. It’s made of cheap plastic mostly. I was wanting to like this but the pods contains some toxic ingredients and it passes through the inside coating them the aluminum. I did not like the flavor of the coffee. The size is nice as it’s slim but the longest length is a bit excessive as it’s narrow and long. It does have many cup sizes that you can adjust. I would not recommend this product. I appreciate being able to try it.
Response from influenster.comBy Nespresso USA, Customer Service, April 5, 2026
Thank you for your review. We are sorry to learn our Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting influenster.com