Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,152 Reviews)
Rating breakdown 7,152 reviews
5 Stars
5,560
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Simple Decadence
on March 26, 2026
Posted by: TraciB
[This review was collected as part of a promotion.] I have always wanted a Nespresso machine so I was pretty excited to receive this. I’ve really been enjoying the Vertuo Next with its simplistic design and perfectly brewed coffee. Making coffee doesn’t get much easier than this - plug in, insert capsule, close & lock lid, press the single button and you get an amazing quality coffee topped with delicious crema.
Written by a customer while visiting influenster.com
Customer Rating
3
I tried it, but it's not for me.
on March 26, 2026
Posted by: KelseyG
[This review was collected as part of a promotion.] Let me start off by saying I love coffee. I own an espresso machine as well as a drip coffee maker already, but I had heard all the hype about nespresso and wanted the convenience of a pod for elevated coffee, without having to clean the machine so much. I was immediately overwhelmed by their pods. Nowhere does it teach you that the size of the pod you put in is how much product you get- and the machine knows what size pod you put in. Theyre all similar in size, but read the labels! Once I had the pods figured out it was a little easier, but randomly, the 7.77 Oz pods would over fill my 14oz mug and make a giant mess, so cleaning was a headache. The cup holder feels flimsy and not very secure, which was also a concern because its holding a cup of scalding coffee.my last gripe, which I wasnt expecting, was the discard pod storage- it floods with coffee water so when you go to dump them, old coffee water goes everywhere! It says it holds 7 pods, but after 3 or 4, the small bin is full do dont trust it. After allllll these downsides, there was an upside. I liked the espresso shot and it makes a true product, it just wasnt worth all the confusion and constant cleaning.
Response from influenster.comBy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review, Kelsey. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting influenster.com
Customer Rating
4
My house smells like a cafe
on March 26, 2026
Posted by: JulieN
[This review was collected as part of a promotion.] This small and sleek machine makes my house smell like a cafe. At first looking at the box it came in I thought it was going to be much bigger but it is very slender. It was a little work to get it set up compared to just a regular coffee machine where you plug in and add water. I love how it makes different sized coffees with the pods. Both caffeinated decaf, cold brew espresso, everything . Unfortunately, I don’t like that I have to use a certain brand of pods that I can’t just buy at the store. I do like the set up. I don’t have to remove the pods as soon as you open the lid the pod flips back into a secret compartment. The coffee doesn’t come out hot hot and once I add my creamer/milk it’s cold and I love my coffee hot.
Written by a customer while visiting influenster.com
Customer Rating
4
Get ready for some truly great coffee!
on March 26, 2026
Posted by: LyleJ
[This review was collected as part of a promotion.] This machine is awesome. It makes perfect cups of coffee that are super delicious.
Its a centrifugal brewery. I didn't know those existed. Its a cool bit of science. The clean up is quick and easy, making it very low maintenance. The only issue is have, is the water tank needs to be bigger!
This is a great product l, i love what it does. This gets a 9/10, if the water tank were larger or the pods cheaper, this would easily be 10/10.
Written by a customer while visiting influenster.com
Customer Rating
5
Makes a fantastic cup of coffee or shot of espress
on March 26, 2026
Posted by: AndreaF
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo. I’ve always wanted a Nespresso, but they always seemed large and very expensive. The Vertuo takes up much less counter space. It was really easy to set up. I like how there is a moveable shelf so you can choose where to put your cup. It brews easily, it’s not too loud, and makes a fantastic cup of coffee or shot of espresso. I did notice that the coffee isn’t too hot, so you don’t have to wait forever to enjoy. It’s really easy to take care of, and I’m enjoying trying different Nespresso pods.
Written by a customer while visiting influenster.com
Customer Rating
3
Great Idea, Frustrating Setup!
on March 26, 2026
Posted by: ChadH
[This review was collected as part of a promotion.] I received the Nespresso Vertuo Next machine for free from Influenster, and I had high hopes going in. Unfortunately, it didn’t work out of the box, and I ended up spending an hour on the phone just to get it running. Even after that, it feels like there are too many steps involved just to brew a single cup of coffee.
When it does work, the coffee is good, but the overall experience feels more complicated than it should be. At this point, I’m not convinced it’s worth the hassle.
Response from influenster.comBy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine if you like a strong cup of java
on March 26, 2026
Posted by: JenniferM
[This review was collected as part of a promotion.] The setup for this machine was very quick and easy. It was a little larger than I expected depth wise but I don't see that being an issue if you're putting it on your kitchen countertops. The pods definitely brew a much stronger cup of coffee than I'm used to. I would use it but it won't completely replace my other coffee machine.
Written by a customer while visiting influenster.com
Customer Rating
5
Verryyy beginner friendly, love that!
on March 26, 2026
Posted by: ShanitaH
[This review was collected as part of a promotion.] First off, let’s just say the one button operation is to die for. I love it. The machine is so easy to use. Literally beginner friendly. I love the option to brew different cup sizes and the variety it offers with the pods is everything. They do seem to be pricey though, so I can see buying pods becoming another bill. It doesn’t come with a milk frother so you would have to purchase that separately. And it’s a cute machine even though it’s mostly plastic. I wish it was more luxe in style and feel, but overall I think it’s good purchase and addition to our coffee station.
Written by a customer while visiting influenster.com