Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
3
Great machine, albeit consistent with issues
on November 2, 2023
Posted by: Nespressogal
from MN
I bought this Next back in January, and while it was excellent for a couple of months. It began to have a few issues here and there. Honestly, it hasn't bothered me up until today when it began to leak from the front. The water tank area has always leaked on the bottom; though, I chalked that up to the water reservoir still being wet from refilling it with fresh water... I was running a clean cycle (warm water in the tank, unlock lever, press button 5 times fast till it blinks orange five times, then locking & pressing the button three times rapidly, etc), and I noticed that it began to leak in the front of the machine; the spot where the cup holder goes. I had a large bowl underneath the spout to catch the water as it was going through the cleaning cycle.
Within the three-month mark of owning it, when I'd turn the Next on, it would blink red, & wouldn't allow me to brew a cup. I'd have to unplug the cord, wait ten seconds, then plug it back in— and it was running like a well-oiled machine again! Well, that doesn't concern me too much, as that's an easy enough fix. 😀
Overall, I do enjoy the Next, as it brews excellent coffee/espresso— Though, I will certainly be ordering a different Vertuo model next go round— no pun intended. 😅
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 4, 2023
Thank you for your review. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Our goal is to guarantee our customer experience complete satisfaction when brewing a cup of Nespresso coffee. Therefore, we are please to inform you that your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts will be delighted to troubleshoot your machine and provide you with the best resolution. Please do not hesitate to contact us. We’re available 24 hours a day, and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next - Fun color and slim design
on November 6, 2023
Posted by: PNW Girl
from Washington State
[This review was collected as part of a promotion.] I purchased this machine for our motor home, and have the Vertuo for our home use. This machine looks nice but was very loud and the crema was poor quality. It was comprised of a thin layer of bubbles that shrunk to almost nothing after a light stir. We ended up exchanging the Vertuo Next for another Vertuo, which we are very happy with.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 7, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectation. We have steps that we can recommend minimizing the noise and help produce the crema you are looking for. Our machine experts are available 24 hours a day and 7 days a week for your convenience and would be delighted to provide guidance via our toll-free number 800-562-1465. However, we are thrilled to learn that you were able to exchange your machine for another Vertuo line machine that you are enjoying. Please do not hesitate to contact us should you need assistance again.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso VertuoPlus!!
on November 7, 2023
Posted by: Ria728
from Middletown, NJ
[This review was collected as part of a promotion.] I bought the Nespresso VirtuoPlus as a replacement for my old Nespresso U, which finally stopped working after many years. I love the way this new machine works…heats up quickly, automatically knows which size coffee to make, and coffee tastes great!! Love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Tank Leak
on November 8, 2023
Posted by: A and M
from Texas
I bought this Nespreso Next less than a month ago and the tank has a leak.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Design & modern coffee machine.
on November 9, 2023
Posted by: Ellen
from Duarte, CA
[This review was collected as part of a promotion.] I have this machine less than a year ago. I really like the design and love the smell of coffee . A week ago, just bought another machine for my friend’s birthday gift.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste!
on November 10, 2023
Posted by: Oli
from Chicago
[This review was collected as part of a promotion.] I love the taste of this coffee!!!! I recommend it to everyone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality
on November 12, 2023
Posted by: Paul
from Los Angeles, CA
Broke within a year, not worth the money. Coffee tasted fine but these machines are too cheap and break too easily.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to see you were able to speak with a Machine Specialist and received information about your out-of-warranty options. If you need additional assistance with your VertuoNext machine or need to further discuss your next steps with the machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the hype
on November 13, 2023
Posted by: Berri
Not happy with this machine. From all the hype I thought I’d really love it! It performs well but the temperate is mediocre. Barely warm when it’s first brewed. I thought I’d love it more than the keurig. But after almost a year I’m regretting buying it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 14, 2023
Thank you for your review, Berri. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
1. Use hot water to preheat the cup to keep the coffee hotter longer.
2. Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
3. Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
4. Descale the machine. Scale build-up can interfere with proper heating, and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please call us for further assistance. The Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, 7 days a week through our toll-free number, 800-562-1465.
1. Use hot water to preheat the cup to keep the coffee hotter longer.
2. Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
3. Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
4. Descale the machine. Scale build-up can interfere with proper heating, and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please call us for further assistance. The Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, 7 days a week through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA