Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Stylish and easy to use
on August 17, 2023
Posted by: Ashin
from New York, NY
[This review was collected as part of a promotion.] I have been thinking about getting a Nespresso machine and finally got one. I like to brew my own coffee by grinding beans and hand drip or use an old stovetop espresso machine and didn't own a coffee maker. I still use them from time to time but it's great that my husband can brew his own now with the ease of Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great machine!! 10/10!
on August 21, 2023
Posted by: ash
[This review was collected as part of a promotion.] I bought this a few weeks ago and have loved getting to try out so many different pods! I immediately recommended it to all my family members!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Be cautious
on August 24, 2023
Posted by: Mary
from virgina
I received this machine as a birthday gift and it stopped working a few months after. I did not use it daily or abuse the way you put in the pods so I was so curious why it stopped working. It was not even a year old and I bought a bunch of pods. This machine is disappointing I love the nespresso brand but this machine was the least favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 25, 2023
Thanks for your review, Mary. We’re dismayed that your gifted Vertuo Next machine you received for your birthday stopped working after a few months. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to create your Nespresso account, register your Vertuo Next machine, and speak with a machine expert to troubleshoot your machine, in a one contact resolution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We’re available 24 hours a day and 7 days a week for your convenience. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is hard to manage. Customer service A+
on August 25, 2023
Posted by: robinkuma
from Los Angeles, CA
Not sure if this was supposed to be an upgrade to the VertuoPlus. I decided on this machine because you can get the Alto pods. I've been using it for a few weeks. I have rheumatoid arthritis and the locking/unlocking is hard on my hands. It's really not easy at all! And for some reason, the drip tray is really small so when I'm wrestling with the top, I have to catch my mug from falling. and it is very loud but it is faster than the Plus. Main reason I'm exchanging is due to the difficulty I have locking and unlocking the machine. Customer service is GREAT as always!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Robin. We're dismayed to hear that the Vertuo Next did not meet your expectations, and thank you for taking the time to reach out regarding a return. We will be sure to share your feedback regarding the machine with the appropriate teams here for further review. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, as well as the option to return within the first 30 days for any reason. Should you have any additional questions or concerns, please don't hesitate to reach out for additional assistance through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than the newer manual locking model by far!
on August 27, 2023
Posted by: psrayster
from Cathedral City, CA
A vastly better machine than the newer, less expensive machine. It took two hands to load and lock the newer machine, this machine does everything for you. I fail to see the rationale of the new machine, but I guess to each his own. I can say that the VertuoPlus heats the coffee to the correct temperature vs. slightly tepid coffee from the new model also. I'm slightly disappointed in the "fake" crema' that's made by spinning the pod as opposed to the coffee just having a natural crema' like my Original Nespresso machine that's still in service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wrestling the lid to close
on August 28, 2023
Posted by: Valenzuela5
from Temecula, CA
We've had our Vertuo for close to a year now. Love how my coffee tastes and we saved so much money from going to a coffee shop. My only concern is I have to wrestle to seal the lid to secure the capsule in place. I literally have to put a little weight on it to pressure the lid to close. Is that normal? A friend of ours has an older version that you press the lid and it automatically closes to start the coffee process.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, August 31, 2023
Thank you for your review. This is normal for the Vertuo Next machine. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No longer need S*^#bucks!
on September 4, 2023
Posted by: Sam112081
from Austin, TX
[This review was collected as part of a promotion.] Worth every single penny! Although it costs a whole lot less than I thought it would! We love our nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine!
on September 7, 2023
Posted by: erk2015
[This review was collected as part of a promotion.] The best coffee maker! Quick and easy to use, but makes a perfect cup every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA