Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Cafe style coffee: tasty and convenient!
on July 16, 2023
Posted by: Meg from DC
from Washington DC
[This review was collected as part of a promotion.] Waking up in the morning is no longer a chore--I look forward to my Nespresso coffee! The VertuoPlus Deluxe looks great in my kitchen, and I love the moveable water reservoir.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent features! Love it
on August 4, 2023
Posted by: Boyet
from Gaithersburg, Maryland
[This review was collected as part of a promotion.] I bought a month ago and I enjoy the coffee every single day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling
on August 6, 2023
Posted by: Hughes
from Odon, IN
I love my machine and the coffee that comes out, however, every time I go to descale it per instructions, I have to call because the light on top is still green and orange.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, August 7, 2023
Thank you for your review. We share your disappointment that you've experienced issue with the descaling alert. We feel confident we can help resolve this issue with prompt and comprehensive troubleshooting assistance by phone. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
GET A DIFFERENT MODEL - Great coffee and support
on August 7, 2023
Posted by: dorene14
from Haines, Alaska
I bought this 2 years ago and in the span on 2 years I have gone through 2 of these machines. I was very thorough with maintenance and descaling, but each of them ended in technical errors. I WOULD NOT recommend this machine. I would highly recommend the VertuoNext. I have had that machine for a year and have had zero problems. I love nespresso but this machine is a costly disappointment. However, the warranty on all machines are great. They have replaced my replacement with a brand new and nicer model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 9, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love 5oz n XL capsules, machine wks great!!!!
on August 9, 2023
Posted by: Anita in Peachtree City
from Peachtree City, GA
Been with Nespresso 20 years and have purchased and loved six machines since the D300 that we started with to the Romeo, two pixies, a vertuo plus and now this vertuo next. We've experienced excellent quality with every machine seemingly lasting forever. While this machine is not the easiest to use as it takes a bit of effort and two hands to open and close, etc. it is my favorite. That it brews 6 capsule sizes of delicious coffee, with the 5oz, and the two XL sizes being our faves, makes this an amazing coffee maker. I love to brew the 18oz XL capsules into pretty little pitchers for my husband and myself to both enjoy multiple smaller cups. As with other previous models purchased, the vertuo next has worked well out of the box with zero operating issues. I highly recommend this machine. PLEASE COME OUT WITH A HIGHER CAPACITY PROTHER THAT IS EASIER TO CLEAN as a complement to the XL brewers and capsules
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Machine
on August 10, 2023
Posted by: EspressoPod
from Chaleston,SC
[This review was collected as part of a promotion.] After using the same machine since 2014, I purchased a new Vertuo Plus machine and I love it. It is quiet and takes up less space on my counter, plus the coffee is delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
4.5 Stars! Great coffee with a push of a button!!
on August 11, 2023
Posted by: Dee
from Seattle
[This review was collected as part of a promotion.] Pros: Ease of use! Sleek look, Quick, simple set up. Great coffee, with nice crema finish. I like my coffee strong and rich…Nespresso delivers that!! If you want “lighter” coffee, you can choose a different level of richness or run more water through the capsule again to dilute it. This should technically be 4.5 stars (no half stars available). I really like this except for the items listed in cons.
Cons: Small water storage, coffee temp is just a tad short of my desirable temp (wish it was a little hotter). But, you could zap in microwave to heat it up to hotness you want.
Cons: Small water storage, coffee temp is just a tad short of my desirable temp (wish it was a little hotter). But, you could zap in microwave to heat it up to hotness you want.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fave coffee!
on August 14, 2023
Posted by: Krod
from Tampa, fl
[This review was collected as part of a promotion.] I got this machine from a friend a few months ago and my life has never been the same. I love it so much and the coffee is so yummy that I’ve made two other people already buy their own as well and no regrets so far! You will never ever want any other coffee, I promise you!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA