Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,152 Reviews)
Rating breakdown 7,152 reviews
5 Stars
5,560
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Cute
on February 8, 2026
Posted by: derekshirkey
from Waverly ohio
[This review was collected as part of a promotion.] I love my new machine. It matches my aesthetic perfectly!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Barely a year :(
on January 23, 2022
Posted by: Lavysh
from Bella Vista AR
This has been a wonderful machine till month 14 hit and it's dead...ugh! Will not run only gets hot and the RED light is all I get to look at. It won't spin to descale, clean or make coffee. I am so frustrated because only 2 people use it and should last for years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Lavysh! Thank you for your review. We are dismayed to learn VertuoPlus has stopped working. However, we are thrilled to see you were able to speak to a Machine Expert and your machine is being sent in for a repair. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 5, 2025
Posted by: Ugh
My coffee machine broke too! I’m very upset and was only offered a 30% discount to replace it what a joke
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice machine!!
on December 26, 2025
Posted by: Malia
from Duncan, OK
[This review was collected as part of a promotion.] I received this as a birthday gift 2 weeks ago and I am so impressed! The brew is so decadent. I love all the different options for coffee/espresso with this machine and am looking forward to continuing to experiment! I am equally as impressed with the aeroccino. So cool.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful color and design!!
on February 10, 2026
Posted by: mbaker2797
from Florida
[This review was collected as part of a promotion.] Beautiful color and design...3 weeks in and loving every drop!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed in the Premium Cost
on February 18, 2026
Posted by: GJ
from Inglewood
[This review was collected as part of a promotion.] I bought this 2 weeks ago for home use and I am not sure what the benefits over the less costly version is we have at our office. Other than the rose color. Also, the foam that is created is not as nice as the other machine. I love the other machine, this one not so much. Disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 19, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can’t live without
on December 8, 2025
Posted by: Jan
from LA California
[This review was collected as part of a promotion.] This is my second, the first one died after five years of everyday use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great until it’s not!
on March 4, 2026
Posted by: Ashley
from Texas
Bought this machine in November of 2024 as a wedding gift. It has died in less than 2 years and of course the warranty is expired. As beg as Nespresso is I was hoping they would stand behind a machine they are known for. The coffee is great but I would buy the machines second hand from now on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, March 5, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA