Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,186 Reviews)
Rating breakdown 4,186 reviews
5 Stars
3,220
4 Stars
423
3 Stars
116
2 Stars
121
1 Star
306
86%of customers recommend this product.
(
2,790 out of
3,239)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Doesn’t work well
on January 1, 2025
Posted by: Dahveed
from Texas
It’s supposed to know what it is brewing based on the code on the pod, but mine routinely overflows the cup. I have reset it to the factory settings, but it continues to do this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not happy at all
on January 6, 2025
Posted by: Ram2727
from New Jersey
I had this machine for my birthday it hasn’t been a year yet and I’m having issue I found water leaking underneath my machine stop working and the button turns red and it’s brewing my coffee less I’m very upset that this is happening to me. Do your research for better machine. Don’t buy vertuo next
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I do not recommend, this machine is known to leak.
on January 8, 2025
Posted by: JayPop
Do not get this machine, it is known to leak. The Nespresso team will make you jump through hoops to get a warranty claim in.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 30, 2025
Posted by: Wasted Money
Started leaking from the bottom after owning it for six weeks. Nespresso needs a repair department for a reason. Their machines are faulty. It's why YouTube is filled with how to fix videos. This is my second machine in two years. Terrible experience. Do not buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 31, 2025
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 3 months
on February 3, 2025
Posted by: Nicholev
I’ve had my verturo next for 3 months and it no longer works. It’s slowly been breaking every time I use up but it’s always worked to unplug it and plug it back in to reset it. I’ve tried descaling, cleaning the entire thing, and troubleshot everything I could with the manual. While I was trying to clean it tonight it started leaking water from the bottom and filled up the basin inside. For as much as these cost they’re an absolute waste.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Second machine to break!
on February 3, 2025
Posted by: Missy33
from Gig Harbor WA
This is our second machine and the second one just stopped working like the first one. We clean it regularly. We did the descaling and everything and it’s only a year old! We love it and the coffee it makes but the last two have not lasted.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick Another Model
on May 8, 2025
Posted by: JMac
from Boston
We've had it for 18 months, hasn't worked well from the beginning, have descaled it regularly. On the 5th try it might work. It fires up but doesn't brew the coffee. I tried it 15 times today and threw it in the garbage. It has this many 1 ratings for a reason. Nespresso doesn't care either, I've tried to call.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, May 9, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating and high maintenance machine!!!
on July 2, 2025
Posted by: thom
I was given this machine as a gift only two years ago and I was so excited. Unfortunately, it stopped reading the capsules only a few months after owning it. I had to jump through multiple hoops to get to working again (rinse, factory reset, unplug, wipe down, sing to it, etc.). Over the past two years this issue happened every few weeks. I was meticulous about cleaning, descaling, and keeping software up to date. When it works it’s great but it is the most frustrating machine I have ever owned. I had to call support twice. The last time they were very unhelpful and wanted me to use a brand new capsule to brew to troubleshoot (sure I’ll throw more money in the trash!). Before this machine, I had a Keurig for 12 years without issue! I’ll be going back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, July 3, 2025
Thank you for your review, however we're sorry to learn you were disappointed with your Vertuo Next. We see that you've contacted Nespresso regarding capsule use. Please call 800.562.1465 to speak with a Machine Specialist for additional assistance, Lauren. We look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA