Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Simply amazing!
on December 9, 2021
Posted by: Beef
from San Francisco
I’ve had a Vertuo system for over six years and it consistently performed well for me. There was a problem with it that could not be resolved (even after spending time troubleshooting with your kind and patient staff!). I replaced it with the Vertuo Plus and I’m impressed with the design and quality, not to mention the resulting fine cuppa every time!!
Thanks Nespresso!!
Thanks Nespresso!!
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert and have this resolved. If you assistance with your VertuoPlus machine in the future, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on December 17, 2021
Posted by: sheriza
from Barbados
My machine only lasted 13 months and I am having problems getting a replacement machine at no cost.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Sheriza, thank you for your review. We are dismayed to learn the VertuoPlus machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso vertuo plus
on January 20, 2022
Posted by: Amg1999
from Monticello New York
I bought this machine after seeing tik tok’s about it and I am so glad I did. I love the crema that is made and the coffee capsules are amazing. Love this machine so much. Now I can’t go a morning without my Nespresso. I even get some of my co-workers to buy one!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m a barista!
on January 20, 2022
Posted by: JJ
from PNW
I got this as a gift and love it! My only criticism is that I wish the coffee was a little hotter. But overall amazing and I can make my own lattes. I have not been to a coffee shop since. Hoping this machine lasts for 10 years!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Espresso at the touch of a button!
on February 12, 2022
Posted by: Jo Coffee
from Rockport, Maine
This is our third Vertuo Plus machine in seven years. We make approximately 2100 Espressos each year. We love our Vertuo Plus & would not purchase any other type of Espresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No Brainer
on February 12, 2022
Posted by: Tay
from Pittsburgh, Pa
I’m obsessed with this thing. I don’t feel any desire to get coffee from a chain near me anymore. Quick coffee in the morning before work, and a treat I look forward to when I ge get home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine
on February 12, 2022
Posted by: Danny 25
from Pa
I love the coffee.
I do however have 2 complaints,
Wish they had a larger size cup and it never seems to be hot enough.
I do however have 2 complaints,
Wish they had a larger size cup and it never seems to be hot enough.
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus
on March 19, 2022
Posted by: Nayjokat
from New York
I am thrilled with my VertuoPlus nepresso machine. It makes a great cup of coffee and there are a variety of pods to choose from. I would love if nepresso had more choices of a flavored decaf pod. Other than not, I have no complaints.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 21, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus Machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA