Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.5
(6,470 Reviews)
Rating breakdown 6,470 reviews
5 Stars
5,035
4 Stars
741
3 Stars
210
2 Stars
148
1 Star
336
86%of customers recommend this product.
(
3,165 out of
3,668)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Beautiful new machine
on September 6, 2025
Posted by: CoffeeSnob
from Seattle, WA
[This review was collected as part of a promotion.] I love Nespresso for my home so I decided to purchase one for the reception area of my spa. I love the white option because it's sleek and matches my studio colors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just coffee
on December 7, 2025
Posted by: Luv coffee
from Los Angeles
[This review was collected as part of a promotion.] Second machine, 1st broke, there is nothing better than a cup of nespresso, with its rich crema on top. Perfect coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
100% Worth It!
on December 16, 2025
Posted by: Kpoe
from Chandler, Arizona
[This review was collected as part of a promotion.] I am a Nespresso supporter since 2017. I have a cup everyday over ice. It is one of my favorite times of my day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing machine, way too noisy
on December 17, 2025
Posted by: Jacques77
from Los Angeles, California
[This review was collected as part of a promotion.] We bought this machine thinking it would be more sophisticated because it’s a newer model and we liked the design but had to return it because of the terrible noise it made and the poor mechanical functionality. The return process was easy although we are still waiting for our payment adjustment. We also have ordered and received a new vertus plus deluxe and we love it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 18, 2025
Thank you for your review, Jacques!
Written by a customer while visiting Nespresso USA
Customer Rating
3
A few disappointments…
on December 18, 2025
Posted by: Dolly
from WI
[This review was collected as part of a promotion.] I have had a Vertuo Plus for many years and love it! The “Plus” did not accommodate the larger pods for a 12 oz cup of coffee which I was not aware of when purchasing the larger pods. One drawback of the newer Vertuo Next was the change in how the pods are loaded. Instead of gently touching the clamshell tab to open, the pod loading is difficult to manipulate for me with arthritic hand issues. If you like a nice piping hot cup of Joe in the morning, this model doesn’t come close to the brewing temperature of the Vertuo “Plus.” I do like the ability to brew larger pods and will continue to use, but am very disappointed in whatever was changed in the brewing design. Need to microwave multiple times to enjoy hot coffee which is not always convenient.
Response from Nespresso USABy Kendall, Customer Service, December 19, 2025
Thank you for your honest review, Dolly. We are sorry to learn the Vertuo Next machine has not meet your expectations. Please do not hesitate to contact us should you need future assistance with your machine. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Seasonal favorites
on December 18, 2025
Posted by: CF
from Kansas
[This review was collected as part of a promotion.] I bought the Christmas flavors and they are delightful. The peppermint is perfect without any cream. The cardamom has just the right level to drink black.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine
on December 18, 2025
Posted by: TonyO
from Monroe Township, NJ
[This review was collected as part of a promotion.] I am very happy with my Vertuo Next machine. The taste and quality of the coffee it makes is excellent. I would recommend this machine to anyone looking for a quality machine that is easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I have been converted!!!
on December 19, 2025
Posted by: JimmyMac805
from Los Alamos, California
[This review was collected as part of a promotion.] I upgraded my older Nespresso for a newer version. Nothing was wrong with the first one; my wife just liked the newer one better. I just retired after 40 years of Federal Law Enforcement, and I was never a coffee drinker… until my wife bought our first Nespresso machine. The choices of coffee are amazing. Every order, my wife orders a sleeve that she thinks that I would like, and every time she selects a winner. Golden Caramel, Rich Chocolate and Vanilla are truly legit flavors, you can’t go wrong.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA