Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Instructions are a 3/5 but machine itself is 5/5
on January 2, 2023
Posted by: poptart
from California
Huge tip for cleaning cycle! The instructions are a little unclear for this part. Plug the machine in. Wait until the light is solid green. Press the button 3 times super fast and let it do its thing. At some point it gets really quiet and only an orange ring flashes around the button. Press the button one more time to ‘officially’ start the process. It took about 60-90 seconds for the water to start running through and then 5 mins total to empty the tank for cleaning. With that being said- Received as a Christmas gift alongside the Starbucks brand pods. I’ve used it twice and already love the difference between this and the standard drip pot I’ve used my whole adult life. The price is worth the quality of coffee especially if you are an espresso fanatic like myself and spent too much money at coffee shops!
I would recommend this to a friend!
Response from Nespresso USABy KatherineT., Customer Service, January 3, 2023
Thank you for your review, and congratulations on your new VertuoPlus machine. If you have any questions or concerns regarding the use of your new machine, please visit Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for Work
on January 7, 2023
Posted by: BrandonI
from Dallas, tx
[This review was collected as part of a promotion.] We got this machine for us at work and we are all in love.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on January 8, 2023
Posted by: Tina
from Annapolis
[This review was collected as part of a promotion.] Only like to drink Nespresso coffee! It's simply the best!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
the best!
on January 12, 2023
Posted by: ezax3
from California
[This review was collected as part of a promotion.] I bought this almost a month ago and I haven't had the urge to buy any other drinks at the stores now that I have this machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed!!!!
on January 12, 2023
Posted by: Mollz
from New York
[This review was collected as part of a promotion.] I received this as a Christmas gift and was so thrilled to get it, it’s amazing!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite coffee!!
on January 16, 2023
Posted by: coffee queen
from Chicago, Il
[This review was collected as part of a promotion.] Nespresso gets me going every early morning and gets me through all my shifts at the hospital’ !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Free and convenient till it malfunctions
on January 17, 2023
Posted by: Chuck
from Sf
[This review was collected as part of a promotion.] I love my machine and how easy and quick I can get my coffee in the morning. But it eventually started to malfunction - or atleast not brew the same causing my coffee to taste bitter or burnt. I’ve reached out to customer service but it’s a hassle to get a replacement under warranty which is a huge downfall as I’ve had the machine for only a couple of months.
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, January 18, 2023
Thank you for your review. We are disappointed to learn your Vertuo Plus machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your Nespresso machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great flavor
on January 19, 2023
Posted by: Steve
from Fishers Indiana
[This review was collected as part of a promotion.] The flavor is superior to our older vertuo machine, but seems to underfill compared to the other.
7 oz. Pours are often high 5+oz. Pours in the Plus
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, January 20, 2023
Thank you for your review, Steve. We’re disappointed to learn that your VertuoPlus is not dispensing the amount of coffee to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. We kindly invite you to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA