Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
So many benefits to owning this machine!
on January 17, 2025
Posted by: Noey
from San Francisco, CA
[This review was collected as part of a promotion.] The coffee is above and beyond better than any home-brewed coffee I’ve ever had. The velvety quality of each drink makes it feel so much more lux to drink my coffee at home. I love trying new flavors too. I’ve nearly completely stopped buying coffee out!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never a let down
on February 1, 2025
Posted by: Marzen
from Los Angeles, CA
I’ve owned this machine since 2019 and have never been disappointed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Died 1.5 years after purchase
on February 9, 2025
Posted by: Josie
from Michigan
Product worked fine until it died 1.5 years in. Nespresso would not do anything except offer to sell me a new machine given that it was out of warranty. 1.5 years for a machine this price is outrageous.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on February 25, 2025
Posted by: Mb
from Ohio
The coffee is really good but this machine always has trouble
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too Loud, Not Hot Enough, Cups fall off
on March 7, 2025
Posted by: CinnaStix
from Tennessee
Title says it all. The machine is very noisy. The coffee is not hot enough, Cups fall off the cup holder, which I’ve owned the Evolou machine and the cups fall that one too. Nespresso please redevelop the cup holder.
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, March 8, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!
on March 8, 2025
Posted by: Chris
from Los Angeles, CA
Purchased on 7/5/2024. Didn't last a year before breaking down. Cleaning and descaling did not help. Save your money and do not buy this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing results
on March 19, 2025
Posted by: AllyR94
from Idaho
[This review was collected as part of a promotion.] I bought this as a gift for our new home and I use it every single day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome
on April 20, 2025
Posted by: Whiteshoes
from Greenville, WI
Love this thing,great selections of coffee, brews an excellent cup of coffee and it's so simple.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA