Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(6,959 Reviews)
Rating breakdown 6,959 reviews
5 Stars
5,407
4 Stars
827
3 Stars
236
2 Stars
152
1 Star
337
86%of customers recommend this product.
(
3,173 out of
3,675)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Excellent Taste
on February 15, 2026
Posted by: FrankE
[This review was collected as part of a promotion.] The Nespresso Vertuo has been a pleasant addition to our morning coffee routine. However, after the initial cleaning, I immediately noticed how loud it is—significantly louder than the average coffee maker. Keep this in mind when reading this review.
While the packaging was well-designed, it arrived slightly dusty. The included instructions were a major drawback, as they relied solely on images without accompanying text, making them hard to follow. Specifically, the steps for "pressing the button" lacked clear indicators for whether a quick press or a sustained hold was required.
Although this is my first product from the brand, I was impressed by the machine's ability to read the pods' codes to determine the coffee type. I only prepared two 7-ounce cups, and both were excellent. The unexpected layer of froth added a touch of class. The coffee temperature is good, but for those who prefer their drink to stay hot, I recommend using a mug or cup with a lid, as a regular ceramic cup didn't retain the heat for long.
Overall, it's nice to have an alternative to standard drip coffee occasionally. However, I don't see myself using it daily, and I'd likely reserve counter space for it only on weekends.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it
on February 15, 2026
Posted by: RashidaM
[This review was collected as part of a promotion.] I typically make espresso but honestly it’s some days I don’t feel like dialing in or doing my full ritual I was trying instant coffee but it all taste kind of burnt to me I absolutely love this for easy coffee that actually does taste nice I drink a lot of lattes and this is perfect for me
Written by a customer while visiting influenster.com
Customer Rating
4
Super fancy
on February 15, 2026
Posted by: JaleehaG
[This review was collected as part of a promotion.] So after reviewing a ton of videos, I’m still a little bit confused on how this device work. However, I am super excited to try it and based off of the reviews, it seems as though it will be an experience.
Written by a customer while visiting influenster.com
Customer Rating
5
Smooth, easy, and consistent coffee that brought m
on February 15, 2026
Posted by: NathanielD
[This review was collected as part of a promotion.] This replaced my old coffee maker that starts with a K, and honestly I was not even drinking coffee that much anymore. The Nespresso Vertuo Next changed that completely. The setup was simple and quick, and the machine does not take up much counter space which I like. It heats up fast and brews at a great temperature right out of the pod. The coffee itself is incredibly smooth. I am not usually a dark coffee person, but this tastes so balanced and rich that I do not even need creamer. The water tank is easy to refill and overall the performance has been consistent every time I use it.
Written by a customer while visiting influenster.com
Customer Rating
5
My caffeination station upgrade
on February 15, 2026
Posted by: KristenL
[This review was collected as part of a promotion.] As an avid coffee enthusiast and all-around java junkie, I was excited to try the Nespresso Vertuo Next Coffee Machine. The design and white color is stylish in our kitchen. The compact design is the perfect size for our coffee bar, which we are currently expanding to elevate our coffee experience. I like the versatility of this machine and the range of coffee styles as well. Our family drinks, coffee multiple times a day at home. My husband and I both enjoy a late afternoon espresso as well. We host often and this machine is a nice option for such occasions, as we are able to offer several coffee varieties and sizes. This machine is easy to use and clean. Our last two machines by this brand both had performance issues, but I am hopeful that this machine will last longer. We do go through a lot of pods, which tends to get a bit pricey, but it is definitely worth the splurge. I highly recommend the Nespresso Vertuo Next to elevate your own at-home coffee experience.
Written by a customer while visiting influenster.com
Customer Rating
5
Love!!!
on February 15, 2026
Posted by: MaryS
[This review was collected as part of a promotion.] I love my nespresso! This coffee machine makes yummy espresso. It’s easy to use and creates a thick foam and the nespresso pods have the best flavor it taste just like a restaurant.
Written by a customer while visiting influenster.com
Customer Rating
5
Works great!
on February 15, 2026
Posted by: DianaM
[This review was collected as part of a promotion.] I just received this viirtuo next and I love it! It is very easy to use and comes with an assortment of capsules.
My coffee is very creamy and delicious!
My coffee is very creamy and delicious!
Written by a customer while visiting influenster.com
Customer Rating
3
I need to get used to it , taste is great tho
on February 15, 2026
Posted by: SaraM
[This review was collected as part of a promotion.] So the box was huge with what actually came in it .. I think packing wise, this could of been consolidated (if this is important to you lol I keep boxes ) I feel I am pretty IT / computer friendly for a an older millennial but not even I don’t like an app for everything. The lid is a bit hard to shut , there is no option to fix the amount of ounces bc it says it’s meant to be the automatic right amount. I also thought there was a seperate frother but it froths as it pours which is cool, but put your sugar and creamer in it first .
I think I need to use it more. The box of the variety coffee pods are a bit confusing to understand what I am using, it’s not just plug in a pod and go. I think some ppl would love this, and some would hate. So far I like it, but I don’t love it. The taste and frother was really good tho, it tasted premier so I will say that!
I think I need to use it more. The box of the variety coffee pods are a bit confusing to understand what I am using, it’s not just plug in a pod and go. I think some ppl would love this, and some would hate. So far I like it, but I don’t love it. The taste and frother was really good tho, it tasted premier so I will say that!
Response from influenster.comBy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Sara. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting influenster.com