Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,186 Reviews)
Rating breakdown 4,186 reviews
5 Stars
3,220
4 Stars
423
3 Stars
116
2 Stars
121
1 Star
306
86%of customers recommend this product.
(
2,790 out of
3,239)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Great…until it isn’t
on April 26, 2024
Posted by: Useless
from Solana beach, California
Loved my machine…until it started dying. Mine started leaking and stopped brewing properly and I tried descaling it at around 10 month hoping that would work…it did. For about another two month. Meaning just enough for the warranty to expire. Now I’m out of a machine, no coffee in the morning and expensive Nespresso pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking.
on August 4, 2024
Posted by: Cupa Joe
from NC
I've had this machine for about a year and a half. It started leaking slightly from the seam about a year ago. It was small at first, but the leak has just progressively gotten worse. I don't know what to do about it. I like my machine, but I don't know what else to do at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to assist you with prompt and comprehensive troubleshooting support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Wish it lasted longer
on August 31, 2024
Posted by: itsjustmady
from Austin, TX
I have absolutely LOVED my Vertuo plus the past 2 years. I never had any issues with it. Until recently I did a descaling cycle with the Nespresso descaling kit and ever since then my coffee has tasted burnt. I have also kept up with the descaling cycling and rinsing and never had this issue before. Now after several attempts to rinse, and descale again, my machine only produces burnt coffee. My machine is JUST out the 2 year warranty window so now I am out a Nespresso machine. My heart is broken. I was offered 35 % off another machine but it's a lot of money to shell out when the machine is supposed to last a lot longer than 2 years. Very disappointed :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 3, 2024
Thank you for your review and honest feedback, Mady. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your VertuoPlus. We sincerely apologize for any frustration or inconvenience you may have experienced. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bummer of a machine!
on September 11, 2024
Posted by: Mommytoblue
from Rocklin, CA
18 months and it’s a goner. This machine should last longer than that. No matter what I do and what the Nespresso techs do, no one can get this machine working again. Blinks twice red and goes back to yellow/green. Did all the checks and was then told sorry but your machine is never going to work again.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., September 12, 2024
Thank you for your review. We certainly understand your frustration, and hope you know that we're always here to help. If you'd like us to arrange an escalated call, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nothing but trouble
on September 15, 2024
Posted by: Lgk62
from VA
Have had nothing but problems with this machine. Use it once a day and every other week gives me the code that it needs cleaning and descaling and won't run properly. Have wasted so many pods, that I think Nespresso owes me!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 16, 2024
Thank you for your review. We understand your Vertuo Next machine is not working to your satisfaction and continues to indicate it’s time to clean and descale your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine at your convenience, to speak with one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machine doesn't last long
on September 19, 2024
Posted by: Tom
from Illinois
I've had this machine for about a year and it's stopped working and is defective. When I first looked at this machine in a nespresso store, the salesman said "don't trust the reviews online, there were some issues but they've been fixed and the machine works great now". Well the reviews were correct. This machine has massive problems with longevity. My first nespresso machine lasted me just shy of 5 years. Bought this one thinking the new features were worth it and would last me a good amount of time...i was wrong.
Still got a year out of it though and the features of the extra sizes and such are awesome. I'm not sure if i just had one of the older machines that may have been part of the original problem batch, but disappointed in it especially if the people selling it know it may not be a quality product that one would expect and are still pushing it on people.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. This model comes with a one-year warranty, and we provide lifetime troubleshooting support. We feel confident we can help resolve your machine issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy any other model
on October 30, 2024
Posted by: tk1136
I have had three of these machines break in three years - it's not worth it. Invest in any other model; do not get this one. It makes good coffee, but I'm sure the others do too! Spend the little extra money for a VertuoPlus so you don't have to deal with all of the random errors and frustration of trying to get a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 31, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor product
on November 2, 2024
Posted by: Don
from Bellevue, WA
Coffee is great but machine is crap. Lousy engineering. I did required maintenance and went through numerous lengthy troubleshooting sessions with machine support. They were able to get the machine working every time only for it to fail again. I got a replacement Vertuo Next last year but this one didn't even last as long as the first one before it started failing. The latest round of troubleshooting with Machine support was yesterday and the machine only worked for one day this time. Don't waste your time and money on Vertuo Next. Go with another model to save yourself some pain.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review, Don. We are dismayed that neither Vertuo Next machine met your expectations and troubleshooting was unsuccessful. We're pleased to see you purchased a different Vertuo machine model, the VertuoPlus machine, with your out of warranty Assistance Service Program discount. We recommend the first time use steps once a week, once you start brewing from your new VertuoPlus machine. We're confident you'll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA