Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
It's like having a cup of coffee with my sister
on December 16, 2022
Posted by: MFB
from Peterborough, NH
[This review was collected as part of a promotion.] I sent the Virtuo Plus to my sister and her husband in Ohio as a Christmas present this year. Now, we can both enjoy the same experience together, having a Nespresso while talking on the phone, despite the miles between us. Nespresso brings people nearer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Replaced twice
on December 18, 2022
Posted by: Dman1217
I had 2 VertuoPlus that needed replacing. The first one leaked and the replacement wouldn’t close. It was remaining open for anywhere from a day to several weeks. Nespresso customer service was awesome replacing both defective units. My third machine is being delivered. I have 3 Nespresso machines at work one being a professional model. The one I’m referring to in my review is my home machine. I was worried about the VertuoPlus having an electric (push button) mechanism to open and close. I am now replacing my VertuoPlus with a non automatic close/open button.
Response from Nespresso USABy Katherine T., Customer Service, December 19, 2022
Thank you for your review. We are glad to see you were able to speak with a Machine Expert regarding your VertuoPlus machine. You can expect your replacement Evoluo machine in the coming days. If you have any questions about the Evoluo machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm in love
on December 19, 2022
Posted by: carmiepro
from San Francisco Bay Area
[This review was collected as part of a promotion.] I have had more VertuoPlus for about two weeks and all I can say, is why didn't I buy it sooner? I love the coffee it makes.....my frother is a game changer. Now if I can only figure out which one of the coffee flavors I like.....time will tell.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use!
on December 19, 2022
Posted by: NGS9
from Castle Rock, CO
[This review was collected as part of a promotion.] I bought this a month ago and I love it! So easy to use and the coffee is delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just don't.
on December 21, 2022
Posted by: AFP930
Received this barely a month ago and water is pouring out the bottom of the machine. Got this one after my Vertuo Next didn't even last 2 years.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee, cost and inventory less great
on December 21, 2022
Posted by: Katie O
from Washington DC
[This review was collected as part of a promotion.] We absolutely love our Vertuo machine and nespresso coffee and have been regular purchasers for over 2 years now. In the past year I have noticed that many of the flavors I want are out of stock and the prices for coffee have risen dramatically. I understand the supply chain constraints, but it is frustrating. Particularly for the seasonal flavors, I feel like they are sold out the second they are released. I would also love to see more decaf or half-caf options, they are often sold out and our family really enjoys decaf options. I do not particularly enjoy the iced coffee, if I want an iced coffee I'm more likely to buy cold brew than to use my Nespresso. The coffee always comes out watery when the hot coffee is poured over ice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Breville Vertuo Plus AWESOME... DeLonghi Plus NOT
on December 22, 2022
Posted by: Rob c
from Nashville, TN
I bought the Breville manufactured Vertuo Plus in Matte Black to replace my 3 month old Vertuo Next manufactured by DeLonghi. The Plus is a dream to use... the auto open/close is elegant, large water reservoir, coffee is just pure AWESOME, machine seems solid, well made... in marked contrast to the Next by DeLonghi that constantly couldn't read pods, leaked everywhere, required rinsing after every 3 or 4 uses to read a bar-code... it's a useless paper-weight & Nespresso should stop using DeLonghi to produce their machines. I'm boxing the Next back up and ENJOYING our Vertuo Plus immensely!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the slim design!
on December 22, 2022
Posted by: Cara1189
from Winston Salem, NC
[This review was collected as part of a promotion.] This is our third virtuo in 10 years. The other two are still going strong but we just keep adding them to different rooms in our house. This one with the narrow design and movable water reservoir makes it perfect for the kitchen counter. Coffee is consistently good and we would never use any other machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA