Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,186 Reviews)
Rating breakdown 4,186 reviews
5 Stars
3,220
4 Stars
423
3 Stars
116
2 Stars
121
1 Star
306
86%of customers recommend this product.
(
2,790 out of
3,239)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Upgraded from Vertuo Next
on April 8, 2023
Posted by: BreakbeatScientist
from Des Plaines, IL
[This review was collected as part of a promotion.] I made the decision to upgrade to the VertuoPlus after my Vertuo Next succumbed to the well-documented and widespread barcode read error issue after two years of use. After months of repeated cleanings and a frustrating number of wasted pods and time, I gave up and decided I needed a replacement. The VertuoPlus has been 100% reliable after two months of daily use. Unlike the Vertuo Next, the Plus has no mess within the brewing chamber. Hopefully this means no barcode read errors in the future. Other upgrades include a more fancy motorized lid opening and closing mechanism and a larger water reservoir meaning an increased interval between water refills. Brew quality is also slightly improved since I would sometimes get grounds in my coffee with the Vertuo Next. If I’m nitpicking, I’d say the only negatives would be a slightly longer and louder brew time, a few drips that end up in the cup tray after brewing is complete, and a less elegant pod waste bin. These are all very minor and would in no way sway my decision to go with the VertuoPlus over the Vertuo Next. If you’re cross-shopping these two models, please heed my advice; there is only one true winner here: the Vertuo Plus. I estimate wasting a total of 50 pods over my two years of troubleshooting struggles with the Vertuo Next. Save yourself the frustration and go with the PLUS.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY - JUNK!
on December 19, 2023
Posted by: DXM
DO NOT BUY THIS. EVERY person I know with this machine, myself included had it break in less than 2 years. In many cases the issues started within the first few weeks and months. Nespresso should be ashamed. I have wasted so much money on their cleaning kit and additional coffee sleeves because of all the pods get ruined with it won’t brew. Worst of all you won’t get any warning message until you hit the brew button. DO NOT BUY
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you were assisted by one of our machine experts who presented you with a 35% out of warranty discount towards the purchase of a new machine. When you’re ready to purchase a new Vertuo machine using the discount, please call our toll-free number 800-562-1465. Any Coffee Specialist will be pleased to assist you at the time of your call. We look forward to your call soon and get you back to your Vertuo coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Did not last!
on November 25, 2024
Posted by: Elizabeth
from Louisiana
Coffee is good but not as hot as Keurig. Unfortunately it stopped working less than a year after getting it. Troubleshooted and bought the descaling kit but it is done! Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 26, 2024
Thanks for your review, Elizabeth. We're dismayed to learn that your Vertuo Next machine stopped working. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number and press 2, to troubleshoot with a machine expert while your machine is under warranty. We're confident we'll get you back to a consistent perfect cup of coffee soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it, but, it's shelf life is only 2-3 years.
on December 29, 2024
Posted by: The truth
Not sure I'll buy another. It works well and the coffee is good, especially the espresso shots. But, as with most buyers, I've ended up with what's been named, "the dreaded leak". Basically, it's going to happen. I hoped my machine escaped the curse, but no. I end up with a puddle of water like thousands of others. Check You Tube during your research. You'll see, I'm not by far, the only one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2024
Thank you for your review. We share your disappointment that you've experienced a leaking issue with your Nespresso VertuoNext machine. The VertuoNext machine has a one-year warranty, and we provide lifetime troubleshooting support. We also have out-of-warranty options available as well. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dented Machines!!!!!
on January 25, 2022
Posted by: Olivia
from Kansas city
Each machine i have received is dented……for how expensive these are that is not ok. I got a machine for Christmas it came dented. I got sent a replacement machine it came dented too??? What’s the deal
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Olivia. We understand your frustration regarding the featured defect you’ve noticed on your VertuoPlus machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
OBSESSED
on October 3, 2022
Posted by: Serena
from Chicago, IL
[This review was collected as part of a promotion.] I have been wanting this ever since my friend introduced it to me a year ago, except I already had another coffee machine so I didn't feel the need to buy this one too. After moving out, I decided to leave my it behind and buy this for my new apartment. Don't get me wrong, I loved my my old coffee machine, but this machine is SUPERIOR compared to all the rest. Not only can I make single or double shots of espresso, but I can also make so many quality, flavorful coffees. Not to mention, the look of it is so sleek and it is crazy easy to use. For all you Starbucks addicts and coffee fiends, BUY THIS. And if you are wary about the price, don't worry, I was too, but I promise you won't regret it! It was most definitely money well spent! In addition, I also got the aerrocino. Although it is not totally necessary, if you like to Starbucks cold foam in your drinks, the aerrocino is exactly what you need! And it is also ridiculously easy to use.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable, delicious elevated coffee experience
on November 10, 2022
Posted by: MelanieDC
from Washington, DC
We bought this machine about 1 year ago and have used it nearly every day since with perfect, delicious coffee! Previously, we had an Original line with a milk frother and absolutely loved it. Then we decided when family comes over we should have some thing that makes a full cup of coffee for them and turns out that we absolutely love the 7.7 ounce cup and flavors. Had been thinking about upgrading to the VirtuoNext so we can make a carafe of coffee with the pour over option only available in that model. After reading reviews for the Virtuo Next, we will DEFINITELY be sticking with our reliable, perfect as it is VertouPlus until Nespresso works out the kinks in the Next model. Only draw-back on the Plus is the descaling process is WAY more complicated than the Original Line and sometime goes haywire where I’ve had to be on the phone for an hour, re-taking the machine through the whole process so it doesn’t keep thinking its needs to be cleaned again!!! But still, worth a bit of a headache every few month as or so for amazing coffe at variety of sizes. Just thought I’d share for anyone out there comparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 26, 2024
Posted by: Not good
Don’t buy the Vertuo next. This machine has issues. I have it since 1.5 years and it does not brew coffee anymore unless I run a cleaning round and clean the barcode. It is a well known issue apparently and Nespresso does not help at all with replacing it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Thank you for your review, and your honest feedback is appreciated. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. We will be sure to note your review to our product team for quality purposes.
Written by a customer while visiting Nespresso USA