Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,152 Reviews)
Rating breakdown 7,152 reviews
5 Stars
5,560
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Nice machine but not user friendly
on November 13, 2025
Posted by: Sharon3
from Hendersonville, TN
I got this machine Vertuo Next given to me 11/2022. The previous owner had no room on her kitchen counter. So she gave it to me. It had been sitting for a while. So I got the instructions for descaling (as it had not been done in a long while. I was concerned about this since another brand of coffee maker died after descaling recently for me) But I got it to complete and had a great time making nice coffees of all sizes.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!
on December 27, 2025
Posted by: BryGuy
from Killen Alabama
[This review was collected as part of a promotion.] I’m loving this machine! Had it a week, and couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite morning coffee
on February 6, 2026
Posted by: showgirl99
from lexington SC
[This review was collected as part of a promotion.] I’m enjoying all the flavors and so easy to use. Everyday I look forward to making coffee first thing in the morning with the machine. I like it so much I upgraded this year to a new version.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good bye coffee nerd ex-husband. I choose peace.
on January 14, 2026
Posted by: LiberatedCoffeeLover
from Phoenix, AZ
My ex-husband was a coffee nerd. He handcrafted pour-overs like a fastidious scientist in a lab. He favored the coffees that tasted like twigs and pears and I favored chocolate notes. He retrofitted our foodie Fellow coffee grinder with an even better blade so the whole grinder cost as much as a car payment. A really nice car payment. I’m so over it. I’m so over him. So, pulling shots in my espresso maker lost its luster when my whole life became hustle to get out the door while running my busy, newly single life and caring for my family. Enter the Nespresso Vertuo Next: Tasty. Fast. Foamy crema. Beautiful design. Efficient. Literally, screw pretentious coffee culture. Good-bye to the self-obsessed narcissistic pursuit of being the most interesting man in the room because you like coffee that tastes like apricot pits and gravel and it takes a chemistry lab and half an hour to make one cup of coffee. The Nespresso works for my new peaceful life of freedom and pleasure. It’s easy and lovely and the coffee tastes great. Actually, I gave up caffeine to regulate my cortisol after the year of divorce process so the decaf pods are perfect. I choose me. I choose peace. I choose liberation of everything from my time to my mind to my pleasure. Thank you, Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simplicity, Elegance, Deliciousness
on January 7, 2026
Posted by: VioletsDrummer
from Chicago, Illinois
[This review was collected as part of a promotion.] I’ve been using a Nespresso for more than a decade. The coffee, espresso, and fancy drinks I make are so delicious as well as economical. I had the original Vertuo machine and brought it to work… so I needed another one for my home. I chose the Vertuo Next. It is simple to use and like the original makes all the sizes and styles. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love Nespresso - Vertuo Next +/-s
on April 2, 2026
Posted by: WB
from St. Paul MN
[This review was collected as part of a promotion.] I like the larger size cup capability. I don’t love the lock/unlock feature. I like the Vertuo Pop design better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful
on August 3, 2024
Posted by: Nicole
from Richmond, VA
I bought this machine a year ago and it has never worked well. a month in it stopped working. I was able to get maybe 10 cups of coffee and wasted a sleeve of pods trying to fix it. Save yourself the trouble and do not buy it. The coffee is so good when it works but the pods are overpriced and the machine is low quality. Would highly recommend looking at different brands for an espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review and recent troubleshooting. We are happy to see you were able to speak with a Machine Specialist and receive information about your out-of-warranty options. Please call to take advantage of the offers available for your machine. We are available 24 hours a day, 7 days a week at, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Special Treat
on November 20, 2025
Posted by: Dlc
from Mobile, AL
[This review was collected as part of a promotion.] I love my Verturo Next! It makes the most amazing coffee. I will never be without a Nespresso! It has spoiled me!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA