Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Great machine!
on October 14, 2021
Posted by: Coffee Drinking Analyst
from Dallas
I just bought this 2 weeks ago. Asking myself why I waited so long to switch to Nespresso from the other coffee pods brand. Coffee has tasted so much better. Great cup of coffee in the morning and then I’m enjoying my
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Buy!
on October 29, 2021
Posted by: Mark
from Baltimore, Maryland
Great product! My team and I have been enjoying each cup of Nespresso! It takes coffee to the next level!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee and modern look!
on November 11, 2021
Posted by: Sammy
from Oregon
Love my nespresso! High quality coffee and looks great in my kitchen. Not very loud which is a PLUS!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi Sammy, thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your VertuoPlus machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Every cup is a treat
on November 11, 2021
Posted by: BPB49
from Boston
I look forward to my afternoon Nespresso as a treat, especially when working at home. The machine has worked perfectly. My local coffee shop brew is not even close. With relatively light use I expect it will last years before trouble. But I would buy another at the same price if it did break.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B. , Customer Service, November 12, 2021
Hi BPB49, thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your VertuoPlus machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee!
on November 17, 2021
Posted by: TestNespresso
from New York, NY
[This review was collected as part of a promotion.] I look forward to waking up every morning and making myself coffee with my Vertuo Plus. The machine is so easy to use, it's not so loud, and it makes consistently amazing coffee and espresso. I love everything about it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes great coffee
on December 2, 2021
Posted by: Lori1234
from Wells, ME
My nana loves having coffee at my house when she visits. This year she's getting her own for Christmas. Its great having options, coffee or espresso!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi Lori1234. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simply amazing!
on December 9, 2021
Posted by: Beef
from San Francisco
I’ve had a Vertuo system for over six years and it consistently performed well for me. There was a problem with it that could not be resolved (even after spending time troubleshooting with your kind and patient staff!). I replaced it with the Vertuo Plus and I’m impressed with the design and quality, not to mention the resulting fine cuppa every time!!
Thanks Nespresso!!
Thanks Nespresso!!
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert and have this resolved. If you assistance with your VertuoPlus machine in the future, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on December 17, 2021
Posted by: sheriza
from Barbados
My machine only lasted 13 months and I am having problems getting a replacement machine at no cost.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Sheriza, thank you for your review. We are dismayed to learn the VertuoPlus machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA