Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Great coffee but....
on July 6, 2025
Posted by: Pp2
from Milwaukee
Makes great coffee but rotating pod spinner gets stuck, really stuck between cups! Have to take a towel and manually turn it until it loosens, then it can be used again. Again, coffee is fantastic, but machine is a really pain. Originally went thru all the flush and error codes with online help, but now we just use a towel, open the lid and reach in and manually get it to turn. Not easy, but works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for people with Arthritis too!!
on August 12, 2025
Posted by: JoanT
from Daytona, Florida
Pleased and happy with this machine more so than any other one I have ever purchased. As usual it produces fantastic, delicious 😋 coffee. That is a given. But I have Rhumatoid Arthritis so with this machine, if you are looking for one that does not require any hard hand pressure from you....this is the machine for you. A cup of coffee for me with NO pain on my wrist,fingers, or hands. Thank you Nespresso. I can not stop singing your praise.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 21, 2025
Posted by: Ary
from Miami FL
[This review was collected as part of a promotion.] Unfortunately we did returned the coffe maker but because the coffee was not hot at the store with the one they tried coffee it always great the one they sold to us once again the taste was good but coffe not hot it was warm.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, August 22, 2025
Thank you for your review, Ary. Your state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Should you need further assistance, please call 800.562.1465, a machine expert is available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on September 1, 2025
Posted by: Arnz
from Mishawaka, Indiana
My daughter gave me this machine a year ago in August for my birthday and I had loved it because it had never failed me at all until this week - a little over a year only and it stopped drawing water from the reservoir. So disappointed. I have never any other kind of water except reverse osmosis water but a friend has suggested that i try to poke around the lines to see if something might have lodged in it - maybe I will - when I’m done recuperating from surgery. In the meantime - I am craving coffee.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Arnz. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes an excellent coffee and espresso.
on November 29, 2019
Posted by: Maddy
from Natick
[This review was collected as part of a promotion.] We recently got this VertuoPlus Coffee Maker from Nespresso. Right off the bat, the look and design of this coffee maker is really nice. It adds nice look to our kitchen. It takes less than 30 seconds to heat up the water which is amazing. The water tank is also of a reasonable size, 40Oz. We love the fact that it has both espresso and coffee brewing options, so that every member of the family does not need to stick to one type and can drink whatever they want. It has automatic shutoff feature, so we do not have to worry about shutting it off. Because of its barcode reading technology, the coffee always testes great. It reads the bar code on the capsules and always makes exact same coffee accurately. It has settings for 5 different cup sizes. The cup base can be moved up and down based on the size of the cup that we are using to avoid spilling. We like the fact that it alerts us for descaling as well. Also, we have been using this coffee maker for a while now and have not noticed any dripping or leakage. So, out kitchen counter tops are finally looking clean. The waste basket can hold lot of used capsules, I think upto ten. So, we do not have to empty it very often. And these used capsules fall into the waste basket automatically after we are done with brewing either our coffee or espresso. Finally, we are loving it, we do not have any complaints so far. And yes, we already recommended this VertuoPlus Coffee Maker to our friends, family and colleagues.
Pros: Convenient, Makes Delicious Coffee, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Ability to make different coffee styles (e.g. espresso and coffee), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on September 5, 2021
Posted by: Ted01
from New York
Bought it for my mom and she's very happy with it. It's great purchase!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Thank you so much for replacing my machine!
on September 16, 2021
Posted by: Lorie
from Anaheim hills california
I bought this machine in 2017 I have loved it used it every single day without any problems and your service goes way beyond good it’s great love getting my coffee online with the coffee club and I just think you guys are great service and of course I would recommend it to all my friends which I have and they intern have bought the machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Yummy coffee
on October 7, 2021
Posted by: Fhend
from Cuyahoga Falls, OH
We bought this a month ago and LOVE the flavor and creaminess of the coffee. The only reason I didn’t give 5 stars is because the coffee is no where near hot enough. After adding my creamer to it, I have to put it in the microwave to warm back up. Wish there was a temperature control….
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Franca . The temperature of your VertuoLine capsules is controlled by the information programmed into the barcode of each blend. You may, however, pre-heat your mug of choice by running a cleaning cycle with your VertuoPlus machine. Instructions for this can be found on Nespresso.com/help, and you may contact us any time at 800-562-1465 with any additional questions. Thanks!
Written by a customer while visiting Nespresso USA