Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Waste of money
on February 25, 2025
Posted by: Mb
from Ohio
The coffee is really good but this machine always has trouble
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too Loud, Not Hot Enough, Cups fall off
on March 7, 2025
Posted by: CinnaStix
from Tennessee
Title says it all. The machine is very noisy. The coffee is not hot enough, Cups fall off the cup holder, which I’ve owned the Evolou machine and the cups fall that one too. Nespresso please redevelop the cup holder.
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, March 8, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!
on March 8, 2025
Posted by: Chris
from Los Angeles, CA
Purchased on 7/5/2024. Didn't last a year before breaking down. Cleaning and descaling did not help. Save your money and do not buy this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing results
on March 19, 2025
Posted by: AllyR94
from Idaho
[This review was collected as part of a promotion.] I bought this as a gift for our new home and I use it every single day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome
on April 20, 2025
Posted by: Whiteshoes
from Greenville, WI
Love this thing,great selections of coffee, brews an excellent cup of coffee and it's so simple.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Motor is done after a little less than 3 years
on May 11, 2025
Posted by: Ellen
Nice design and typical function. I bought this machine in 2022 (3 years ago) and use it about daily for up to 3 cups/day. Super disappointed that the MOTOR is now not functional. One would think that an expensive machine like this would last longer ... I am not sure if it is this one's manufacturing. I am think ing that it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, May 12, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, seven days a week for your convenience. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Gray cup that hold pods broke after a year
on May 20, 2025
Posted by: Ami
I love my VertuoPlus. However, it broke after a year, just outside of the warranty period. Multiple reviews have shown the same issue: The gray cup inside that holds (and I assume spins) the pods popped out. After many attempts, I was able to screw it back in but it hasn't worked 100% right ever since. It brews espresso. However, it's loud and no longer ejects pods. Taste: 5 stars. Longevity: 2.5 stars.
Response from Nespresso USABy Logan M., Customer Service, May 21, 2025
Thank you for your review. We are sorry to hear that the VertuoPlus did not meet your expectations. We offer lifetime troubleshooting service, and both in or out of warranty replacement or repair if needed. Please call us at 800-562-1465, we’re available 24 hours a day and 7 days a week. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reviewed
on June 19, 2025
Posted by: 1
from Md
[This review was collected as part of a promotion.] The machine works great. I like the free sample option and discount on the first order.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA