Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
I canot leave without espresso!
on November 25, 2024
Posted by: uedag_575667
Amazing machine! Amazing espresso! This is the essential what I need then I can add sugar milk and all kinds of condiments to make different types of coffees. It’s durable and so easy to clean! It brews super quick and good consistency
Written by a customer while visiting influenster.com
Customer Rating
3
Opening & Closing Reason not to Buy Again
on December 3, 2024
Posted by: Yokeko
from WA State
I have had my machine two years. It makes very good coffee and I use it once or twice a day. It is very clean and we do not have hard water so descaling is not an issue. It performs as expected except for the opening and closing mechanics. At first, it opened and closed smoothly with little effort. For the second year, it has gradually become harder to close to the point where it is a real struggle requiring a lot of hand strength. I will not buy another Next when this one is impossible for me to open and close, even though I love the coffee. I wish there was a fix for this problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Hi, Yokeko. Thank you for your honest review. Our Vertuo Next machine is a manual close machine, however it should not be very hard to close the head. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please give us a call directly, 1-800-562-1465, and a machine expert can better assist with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I’m happy with my purchase
on December 14, 2024
Posted by: Deb Sports
from CT
[This review was collected as part of a promotion.] I bought the virtuo pop about a month ago and after trial and error I think I have it down. I like HOT coffee but you cannot adjust with these machines but if you use the right mug and not too much cream the temperature is good. I also like the large capsules for a 12 ounce cup and I’m satisfied ! The coffee is good and the machine seems to be working,I g very well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brewing Bliss
on December 27, 2024
Posted by: Lori
from Austin TX
[This review was collected as part of a promotion.] One of my favorite impulse buys lol. It's a sip of luxury at home. I'm absolutely in love with the foam on top - which was actually a great selling point. The machine is sleek, and it fits comfortably on our counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Loved it until it stopped working
on January 15, 2025
Posted by: HowSad
from Chula Vista, CA
Loved it until it stopped working. Unfortunately, the issue happened just after the warranty expired. While the vertuo next worked, the coffee it made was amazing, creamy almost. Still, disappointed that it stopped working. Might have been a fluke as Nespresso's machine tech indicated they typically have a longer lifespan.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 17, 2025
Thank you for your review. We certainly understand your disappointment and we hope you know that we're always here to help. Please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many benefits to owning this machine!
on January 17, 2025
Posted by: Noey
from San Francisco, CA
[This review was collected as part of a promotion.] The coffee is above and beyond better than any home-brewed coffee I’ve ever had. The velvety quality of each drink makes it feel so much more lux to drink my coffee at home. I love trying new flavors too. I’ve nearly completely stopped buying coffee out!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never a let down
on February 1, 2025
Posted by: Marzen
from Los Angeles, CA
I’ve owned this machine since 2019 and have never been disappointed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Died 1.5 years after purchase
on February 9, 2025
Posted by: Josie
from Michigan
Product worked fine until it died 1.5 years in. Nespresso would not do anything except offer to sell me a new machine given that it was out of warranty. 1.5 years for a machine this price is outrageous.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA