Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
3
Requires patience
on September 2, 2024
Posted by: KYCarla
from Lexington Kentucky
I was not happy with this machine as the grounds would get stuck and the machine’s dreaded orange light would come on. Even after cleaning and troubleshooting it would happen again relatively soon.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review, Colleen. We’re dismayed to learn that your Vertuo Next machine is not operating to your satisfaction even after performing machine maintenance and troubleshooting. We have documented your experience to your account for review. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number. Please contact us at 1-800-562-1465 at your earliest opportunity, so we may assist you in resolving your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t even bother
on September 5, 2024
Posted by: Val
from Dallas, texas
Literally owned this machine for 4 months , it broke down. They sent me a new one and it broke in a month. I did not even use it daily as I have my other espresso machine. Don’t waste your money
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 6, 2024
Hi Val. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee. Terrible quality control.
on September 6, 2024
Posted by: Steve in Beaumont
from Beaumont, CA
I've had four Vertuo Next machines. I use the Next because it will takes the large capsules. All of them made great coffee. But each has failed within a year of purchase or exchange. When I tired of refurbished units, I just bought one again. IT LEAKS WATER all over the counter unless I pour in water just before brewing. The lever used to open and close the machine worked effortlessly at first. But within a few months it became harder and harder to move to the point now where I have to force it. VERY UNHAPPY!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 7, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very nice
on September 18, 2024
Posted by: Jerrygracz11
from Hampshire il
Berry nice The product is excellent!! The coffee is excellent, the look is wonderful, I love this product
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the hype
on September 24, 2024
Posted by: Abbey
from Alabama
When this machine actually works, it's great. But it has not lived up to the hype. Haven't even had it 2 years and there have already been so many issues. Leaking coffee, blinking red, constantly running it through clean cycles, etc. I have gone through the steps with Nespresso to try and fix the issues, we have reset it, descaled it and it still isn't consistently brewing coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 25, 2024
Thank you for your review, Abbey. We certainly understand your frustration, and we hope you know that we're always here to help. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT PURCHASE
on October 3, 2024
Posted by: Mike
This was my second purchase of the same machine. My first machine stopped working after a year and a half. And I was offered a small discount on my next purchase or I could send it in to have it fixed and I had to pay a fee. So I purchased another one and a year and a half in, same thing happened. I was given the same recommendations and at that point I gave up. I do NOT recommend this machine. I am beyond frustrated with both of my experiences purchasing this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 4, 2024
Thank you for contacting Nespresso, Mike. We're disappointed to learn that your machine is not working to your satisfaction, and we apologize for any inconvenience. We are available 24 hours a day and 7 days a week by phone for your convenience. Please give us a call so we can further assist you. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Recognizing any pods
on October 4, 2024
Posted by: nocoffeeagain
from Alexandria VA
This was my second vertuo next the first one lasted about 3 years this one about 16 months. From reading recent reviews it sounds like I am not the only person that had this issue, in the last few days. My machine stopped recognizing any pods. I noticed in the app it says my machine needs a firmware update, could this be connected to the issues it sounds like a number of people are experiencing????
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and candid feedback, Mellisa. We are sorry to learn your Vertuo Next machine is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a convenient time, as they will work with you to resolve your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident that our team will provide efficient and effective options to return you to your Nespresso coffee ritual as soon as possible.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on November 17, 2024
Posted by: Nn
from California
Machine stopped working after a year. Two red flashing lights is their version of red ring of death.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectations. However, we are delighted to learn that our Machine Experts shared with you, our out of warranty options and you were able to purchase a new machine utilizing our 35% off discount. We offer a lifetime of troubleshooting via our Assistance Service Program and are available 24 hours a day 7 days a week for your convenience. Please do not hesitate to contact us via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA