Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Poor Reliability - do not recommend
on April 20, 2024
Posted by: Unhappy customer
from CA
This product failed in a little over 2 years. I keep it maintained, only use RO water, and Nespresso pods but it started leaking from the top of the machine during the brewing process. When it worked, it made great coffee but a coffee maker should not fail like this in such a short time. If you are considering this model, I do not recommend it purely on my experience of its reliability.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer $65.00 repair or 35% discount options for machines that are out of warranty as well as a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you and provide you with the best option.
Written by a customer while visiting Nespresso USA
Customer Rating
2
STAY AWAY
on April 21, 2024
Posted by: TDawg
It’s a terrible machine. When it works it makes excellent coffee but again that is WHEN it works. It hardly ever works properly. I have done everything correctly and talked to their support multiple times which is a lengthy process in its own. Word of advice stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Please do not hesitate to contact us should you continue to experience issues with your Nespresso machine. We’re available 24 hours a day and 7 days a week for your convenience. A Machine Expert would be delighted to provide you with the best resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Loud motor, no coffee
on May 13, 2024
Posted by: Tracy
I've had two Vertuo Next machines in three years. The first didn't last a year. The motor made a lot of noise but nothing came out. The trouble shooter I worked with was patient, thorough and friendly but we were unable to get the machine working so Nespresso sent me a new machine as it was still under warranty. The second machine lasted a little over a year and a half so it's no longer under warranty and I'm having the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 14, 2024
Hi Tracy, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on May 15, 2024
Posted by: DO NOT BUY VERTUO NEXT
Terrible product, I'm on my 4th machine because it's a defected product line...just costing Nespresso money and my time. Annoying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 16, 2024
Thank you for your review, Alex. We’ll be pleased to arrange for a machine repair at no additional cost, and we’re sorry you’re disappointed with the outcome. We’ve escalated this and will be in touch within 24 hours. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Plan to buy a new machine every year.
on May 27, 2024
Posted by: Coffee Poor
from Illinois
Great coffee if you don't mind purchasing a new machine every year. I absolutely love the coffee, but my first machine lasted 3 months. The replacement lasted 15 months. Now it is out of warranty and I'm on the hook if I want to use all these pods I've purchased. Grrrr.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your review. We’re dismayed to learn that your replacement Vertuo Next isn’t working and that our team wasn’t able to assist you with satisfactory options to resolve the machine issues you are experiencing. We sincerely apologize for any inconvenience this has caused. We aim to ensure complete customer satisfaction and sincerely regret when that is not the case. We have documented your experience to your account for review. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor who can assist you further. Please get in touch with us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on June 1, 2024
Posted by: Susie
from Pittsburgh, Pa
I’ve had two of these machines and they both broke
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, June 3, 2024
Hi Susan. We’re dismayed to learn that your Vertuo Next machine does not meet your expectations. If you’ve not paired your Vertuo Next with your smart device, we kindly ask that you pair your machine to your phone and check for any Firmware updates. If the Firmware update is successful we’d recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Nevertheless, we’ve arranged an escalated call back from a Machine Expert at the number we have on file for you and if you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Callbacks can occur within 24-48 hours from being submitted. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Skip this one and go with the Evoluo
on July 7, 2024
Posted by: SunnyFLL
from Fort Lauderdale
Going back to my old machine. This one is not great. Really hard to close. I actually thought it was broken, so I called and was told "yea, its really hard to close". Really? The water container is at the back, which I guess is designed to save space. But the lid does fall into the water container if you aren't careful. Emptying the pods is impossible. You tilt the container out and there is a second container inside for some odd reason. Takes both hands, and mostly is just nonsense, slides all over the place. Really surprised Nespresso put out such a machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 8, 2024
Thank you for your review. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. Please get in touch with us at 1-800-562-1465 if you would like us to arrange a callback with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on September 2, 2024
Posted by: Frustrated
This machine leaks. I've sent it for repairs multiple times and they cannot fix it long-term. A few months of use, and it starts leaking again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your honest review and feedback, Nadia. We are sorry to learn your VertuoPlus Deluxe is not meeting your expectations. We strive for complete customer satisfaction and are always disappointed when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to offer additional options through our Assistance Service Program. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA