Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,182 Reviews)
Rating breakdown 4,182 reviews
5 Stars
3,218
4 Stars
422
3 Stars
116
2 Stars
121
1 Star
305
86%of customers recommend this product.
(
2,789 out of
3,237)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Overflows Easily-- auto shut-off is unreliable
on November 1, 2024
Posted by: DJ
from Chicago
After about 6-8 weeks of casual use, this machine's auto shut-off has stopped working. I have to monitor the coffee and figure out when I think it should be done and manually stop it myself -- otherwise, the coffee will be diluted and/or the cup will overflow.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 2, 2024
Thank you for your review, DJ. We're dismayed to learn that your VertuoPlus machine continues to brew your capsules which causes you to manually stop the brew cycle. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to speak with a machine expert to find a satisfactory solution. We're confident we'll get you back to your Nespresso coffee ritual with one touch of a button soon.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Should work for more than 4 months…
on December 17, 2024
Posted by: Kt90
from California
While I do love this machine when it works. I’ve had two of these machines and they’ve both broke. The first time, I was sent a new one (4 months ago and broke again) this time, due to the first time being an exception(even though it’s their machine that broke), now i have to send this one in to be repaired and I’m without a coffee machine for who knows how long. I’m tempted to go with a different brand because of this. How can this machine keep breaking?
Note: I descale regularly and I’m an obsessantly clean person.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Returning immediately
on December 27, 2024
Posted by: Monty7507
from Florida
I received this item as a Christmas present this year and was so excited to use it. Unfortunately it is defective and once you open it won’t close. I read the manual, watched videos, reset the machine and still it won’t close. I am sending it back this is ridiculous. Brand new out of the box and wasn’t even able to enjoy it. Idk how I’m going to fit it back in the box when the lid won’t even close
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 28, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Cord sticks out
on January 27, 2025
Posted by: Susanf
I bought this for my husband. He loves it! I hate it because of how the power cord is in front of the water carafe. I cannot hide it and it sticks out awkwardly. Pictures of the item did not show this or I would not have bought it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 28, 2025
Thank you for your review and honest feedback, Susan. We are happy to learn your husband loves your new Nespresso machine. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration this has caused. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support. We have documented your suggestion about the power cable to your account for review. Please contact us at 1-800-562-1465 if you have any troubleshooting or machine maintenance questions. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on October 9, 2021
Posted by: Kathleen
from San Antonio
I purchased this machine as a gift and it only worked 3 times. This coffee maker is not worth the money or aggravation!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
We appreciate your review Kathleen and we are disappointed to learn that your VertuoPlus machine has not met your expectations. We are happy to provide assistance and offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Night & Day
on November 20, 2021
Posted by: Rp930
from Denver
Night and day difference over the Vutuo Next. Taste is smoother, crema finer and less of it, perfect. Wish the Next would have broken sooner. Silver lining.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
LEAKS
on December 1, 2021
Posted by: Rp9300
from Denver
Leaks all over the counter. Don’t buy this one. Two weeks old.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. We're available 24/7 to assist you with troubleshooting via our toll-free number and we're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
not durable
on April 26, 2022
Posted by: coffee lover
from New Jersey
Mine kept on stopping til it officially stopped working fully after 6 months. The "rebooting,
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Lei. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged a repair for your machine. If you need additional assistance with your VertuoPlus machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA