Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
on March 14, 2024
Posted by: Sage
This is single handedly the most annoying machine I have ever used. When you first get it without a manual you wouldn’t have clue how to do it. Even after reading the manual now my light is always red saying it’s still heating up when it’s been 15 minutes. It’s agony each morning.
Response from Nespresso USABy Kendall, March 15, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this machine at all costs
on March 16, 2024
Posted by: Realhawker
from New jersey
This is the worst machine I’ve ever owned in ~10 years of Nespresso ownership. The app does not really help. The most frustrating capsule insertion of any machine ever. Holds less water than my last one. Capsule eject holder spills easily. This is probably the machine that takes me away from Nespresso ecosystem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on March 24, 2024
Posted by: Cassidy217
from Detroit, mi
I wish I could rate this product 0 stars. This is the worst coffee pot I have ever owned. On to the second one and had to ship it back to Nespresso and still isn’t working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 26, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nah. Get a different one.
on April 3, 2024
Posted by: The Chad
from Idaho
Didn’t last a year. Leaked inside and shorted out the green board inside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 4, 2024
We're disappointed to hear this, Chad. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
erratic and cumbersome to fix
on April 10, 2024
Posted by: popeye
from on the water
the it works its great. but frequent issues the are difficult to interpret and correct make using this machine frustrating. Especially when its first thing in the morning and haven't had your coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., April 11, 2024
Thank you for your review. We're disappointed to hear this, and we hope you know that we're always here to help. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The ideal gift for coffee drinkers!
on April 14, 2024
Posted by: Elle
from Tampa, Florida
[This review was collected as part of a promotion.] I love the Nespresso. I have one at my vacation house and my niece who was visiting loved everything about it! I decided to purchase this machine as a mother's day gift for her. This will be the second time I have gifted a Nespresso machine with a few sleeves of Nespresso to friends/ family. Thanks for such a great product and thoughtful item to gift for coffee lovers anywhere.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine will not turn on
on April 16, 2024
Posted by: Mad
from Naples, FL
I have only owned this machine two weeks, and it is already broken. Two weeks ago, it worked. I went away for one week and when I attempted to make a cup of coffee, the machine would not turn on, after following all posted instructions and many attempts. I now have an expensive, broken Nespresso Next taking up space on my countertop. This machine is NOT worth the money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, April 17, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
No way to hide a big thick cord!
on April 20, 2024
Posted by: Hp
I am enjoying my upgrade from the original BUT….the cord is in the worse place and just sticks out from the device and looks horrible on my counter. Such a disappointment especially I purchased the limited edition color to be “shown” on my counter.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Thank you for your review. We’re thrilled to learn that you’re enjoying your VertuoPlus. However, we’re dismayed to learn that the cord is not sitting as you expected. We’ve arranged a callback at the number we have on file so that a Machine Expert can better assist you. Congratulations on your new machine! We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA