Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Great features! Coffee taste amazing!
on May 2, 2024
Posted by: addie2020
from Durant, Oklahoma
[This review was collected as part of a promotion.] I bought this a month ago and it has been life-changing. I have started to make my homemade coffee/espresso better than Starbucks (I think).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
3 Years going strong!
on May 9, 2024
Posted by: Bobby
from North Dakota
Bought this machine in the vain hope that my wife would stop making daily Starbucks trips. Sadly that wasn't the case, but she has stopped going in the morning thanks to this machine! She uses it daily and loves it. By far the best coffee machine we have ever owned. As for me, as a person who doesn't drink any sort of coffee, really wish I could find a hot chocolate capsule, so I can enjoy the machine as well. Rather then just adding water and dumping out my wife's used coffee pods. Would recommend this machine to anyone who wants to upgrade their coffee life.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great color and features
on May 16, 2024
Posted by: Domhoppers
from Clarksville, TN
[This review was collected as part of a promotion.] Love the limited edition navy blue, Vertuo plus. It’s a beautiful color but the automatic open/close feature is the best!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
2nd Plus Machine and loving it
on May 21, 2024
Posted by: Mel05
from Albuquerque, NM
[This review was collected as part of a promotion.] This is my 2nd plus machine and I am loving it. This one is for my workplace and now I have other coworkers enjoying the Nespresso experience. Great machine, simply to use, no issues.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quality machine
on May 25, 2024
Posted by: Aine47
from Peoria, AZ
This is my second Vertuo Plus - ( I gave my original one to my daughter 3 years ago and it’s still alive!). The second was gifted and it’s three years old - still works great. I recommend adhering to the descaling alerts and I also run the “quick clean” cycle every 2 weeks. It’s quick, with a glass measuring cup to catch the very hot water, and I always have a clean machine. The bit of upkeep is very much worth the effort; the coffee is always perfect.
My only negative is not enough to bring the rating down - Nespresso, please let Vertuo Plus make alto size pods.
My only negative is not enough to bring the rating down - Nespresso, please let Vertuo Plus make alto size pods.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, May 29, 2024
Thank you for your review, Anne. We are delighted to learn you are enjoying your newest VertuoPlus. Performing the cleaning cycle each week is a great way to keep your Nespresso coffee brewing at its best. We have documented your suggestion of making our newest Alto blends compatible with the VertuoPlus and sent it to the appropriate teams for review and consideration. If you need any support or assistance, don’t forget that your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465.
We’re excited to be a part of your journey through all your favorite blends with Nespresso and look forward to hearing more about your experience becoming a Master Barista in your own home.
We’re excited to be a part of your journey through all your favorite blends with Nespresso and look forward to hearing more about your experience becoming a Master Barista in your own home.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on May 25, 2024
Posted by: Cat4539
from Orlando, FL
[This review was collected as part of a promotion.] I bought this several weeks ago and love it! It makes the foamiest tastiest coffee. I love the different flavored options..hazelnut is my favorite.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on May 26, 2024
Posted by: EG
from Miami
[This review was collected as part of a promotion.] I’ve been a NESPRESSO customer for years. Our machines lasts until we see a new one we like, yet the old one is still in good condition. Their coffee pods are the best!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Choose another model
on May 28, 2024
Posted by: Erica
We have had our machine for about a year and have had consistent problems for the past 6 months. Now it makes a grinding sound IF we can even get it to brew. I have chatted with support a few times, but it always goes back to working sporadically despite a regular cleaning and descaling schedule. I'd recommend choosing a different model with higher ratings. I wish I would have listened to the reviews when I bought ours.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA