Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
You don't know until you know. Nespresso!!!!
on January 30, 2024
Posted by: dv1212
from San Jose, CA
[This review was collected as part of a promotion.] One day at a family get together, someone handed me a cup of coffee and I couldn't believe how good it was. I had to know what machine was used and to my surprise, it was a Nespresso machine. For year, I have been using the Keurig machine at home and although its ok, the coffee I was having at home was basically just drip coffee. Fast forward to the Nespresso experience and it was a game changer. I truly believe the difference starts with the espresso or coffee and the higher quality put into producing a superior product. The very next day after attending that party and having that great cup of coffee, I went to the mall which happened to have a Nespresso store. I took it as a sign and purchased a Nespresso machine and never looked back. I strongly suggest giving this brand a try.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes great coffee
on January 31, 2024
Posted by: Cindi
from Florida
[This review was collected as part of a promotion.] I love the look of the coffee machine and the fact that it makes great , unique tasting coffee in many sizes. I love the recipes that can be made..What I don't like is that the machine will break easily and usually only lasts a year or two before having to purchase a new one...
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Single Serve!
on February 4, 2024
Posted by: mrreeve14
from Orange Park, FL
[This review was collected as part of a promotion.] I could drink a pot of coffee like it was water but there are plenty of times I have let more than half go to waste. These days I am happy with a good strong single cup in the morning to make it through my day. The Nespresso has been a game changer and ensures I don’t waste any of the brown elixir!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Ever
on February 17, 2024
Posted by: Sunshine
from Ahoskie NC
I purchased this machine on 2/3/24 after my K machine started acting up and it's so so nice. Fast coffee when you are ready and it's a perfevct fit for my coffee bar. The coffee and espresso's are magnificent. The milk frother came with it and it tends to froth the almond milk very well. The only thing I hate is that I should have purchased the DUO long time ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Giving Up, reliability issues
on February 26, 2024
Posted by: FX
from New Jersey
When it works the coffee tastes great. Unfortunately after less than 6 months of use and it only making 2 cups a day, it is already broke. Even with regular rinsing and descaling and using softened and filtered water it no longer works. I had an orginal Virtuo and it lasted 2 years, then I had a Virtuo Plus and it lasted about a year, and now I have the Virtuo Next. They all seem to break right after I order 10 new sleeves.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on February 28, 2024
Posted by: Traciphil
Purchased the Cold Brew Style pods for the Vertuo and machine turned red and won't brew the pods. Other pods work fine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 29, 2024
Thank you for your review. We can only imagine your disappointment when the Cold Brew Style capsules would not brew in your Vertuo Plus, and we apologize for any inconvenience. Our XL blends were created to brew in the Vertuo Next, Pop, Lattissima, and Creatista machine models, as listed on our website. We recommend calling to speak to one of our Coffee Specialists at our toll-free number, 800-562-1465, so we can register your machine and assist you further. We’re available 24 hours a day and 7 days a week for your convenience. Please get in touch with us at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Short lifespan
on March 1, 2024
Posted by: Mrake98
I have gone through 2 of these in three months. They’re notoriously buggy and prone to issues. Save yourself the grief and get any other vertigo model!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new Nespresso Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling is not easy / now won’t work
on March 4, 2024
Posted by: TGrav
from Boston
Machine was working great and really loved it. We are now at a point where I cannot get it to make coffee any more . I have had it for 6-7 months. There this process of descaling to clean your machine or it won’t work. It is a serious pain. There are many many YouTube videos on this. It’s not simple and I can’t get mine to work. I wish it was much simpler to clean as in sort of stuck right now.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA