Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Easy to use Mom loved it
on December 28, 2023
Posted by: dro
from Miami
[This review was collected as part of a promotion.] Purchased this as a gift for my mom as she had already fallen in love with the machine I have at home. Very easy to use and set up she loves it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Nespresso
on December 29, 2023
Posted by: Yvette
from Moravian Falls, NC
[This review was collected as part of a promotion.] Bought my nespresso machine a couple of months ago and it's literally amazing! The best purchase I've ever made! Coffee/Espresso is a whole other level of good! Favorites are the double dolce and bianco doppio. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the coffee, not sure about machine quality
on December 29, 2023
Posted by: MSelf
from Fort Worth, TX
We bought ours in 2021 and it worked until right out of the year warranty. Then it worked, but leaked out the bottom. We maintained a cleaning schedule, replaced ball bearings, did everything we could possibly think of to get it to stop. We reduced the amount that it leaks, but didn't fix it entirely. Infuriating to spend this kind of money on a machine that really only worked correctly for a year, and has spent a little over a year positioned so that it leaks into our sink.
All that being said: we're considering replacing it with the same model since the Next has terrible reviews, but are concerned that the replacement machine will do the same thing.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review. We’re dismayed to learn that your VertuoPlus machine started to leak just after your one-year warranty ended. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We recommend reaching out to speak to one of our machine experts to register your machine and troubleshoot to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you soon to get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fine
on December 30, 2023
Posted by: Ken
from Lighthouse Pt, Fl
[This review was collected as part of a promotion.] Love the coffee but find the water reservoir to be inconvenient
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Totally In Love
on December 30, 2023
Posted by: emilychristina
Incredible machine, super easy to use & so much better tasting than keurig. If you’ve been on the fence about switching, take this as your sign to. I’ve wanted a nespresso for years and finally decided to snatch one up. Best decision I’ve ever made.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Rich creamy coffee I look forward to every morning
on December 31, 2023
Posted by: Grumpaw
from Seattle
Best coffee I’ve ever tasted, but I have to use a 7.7 and a smaller pod to make a mug of coffee. Love the machine, super easy to use but would like to be able to fill a travel mug with a single pod. But that’s a different machine that I don’t know about. It’s excellent for what it’s made for.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the ease
on December 31, 2023
Posted by: George123
from Colorado
[This review was collected as part of a promotion.] I’ve had espresso machines before and could never get the froth right. This machine is easy to use and the frother is so simple for my morning drink. Have recommended it to friends.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I’m really glad your coffee taste so good
on December 31, 2023
Posted by: Steve 1973
from Oregon
[This review was collected as part of a promotion.] Coffee taste really good. Will continue to buy more
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA