Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
THIS SYSTEM IS THE BEST THING EVER
on January 9, 2024
Posted by: Nick2061
from Boston
[This review was collected as part of a promotion.] I purchased this as a Christmas gift for my girlfriend, and now I find myself using it more than her! The best coffee I’ve ever tasted and the options are endless. I am a very busy person and to have my morning cup of Joe at the ease of pressing a button has already made this new year great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Heating element sucks
on January 17, 2024
Posted by: Bil
from New York
I bought it on hsn , Heating element sucks !!! I can ran the tap water and be hotter
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 19, 2024
Thanks for your review, Bil. We’re dismayed to learn of the issues you experienced with your Vertuo Next machine. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Don’t buy this one
on January 21, 2024
Posted by: Jkl
from South Carolina
I got this for Christmas and thought it would be great but it’s not. The coffee is great but the machine is not at all user friendly
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 23, 2024
Hi, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only good for one year
on January 23, 2024
Posted by: chami
from Mountain View,CA
This machine is only good for one year, they replaced my first one and not the second one. It’s a bad product if it breaks down after one year. Won’t be re-purchasing this one.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Five stars until last week...
on January 23, 2024
Posted by: Jeff
from Albany Oregon
We have owned this machine for just shy of 8months and have enjoyed the machine and the wonderful coffee it makes. Unfortunately this past week it began giving us two flashing lights. After multiple descaling attempts and almost a sleeve of wasted pods due to the idea the codes on the bottom rim of the pods were not reading properly with no success. How do we fix this issue? We would like our machine to work properly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended
on January 23, 2024
Posted by: Nespresso
I bought this last May. Of 2022 and it’s already broke. I only use it about once a week and I loved it, but today it wouldn’t power on. I worked with tech support and I was told it was out of warranty after a year. My choices were to send it in for repair for 65 or a discount on a new one. Highly disappointing on the quality for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on January 24, 2024
Posted by: Caffeine Starved
from Seattle
Garbage. We're on our 3rd in 12 months. Avoid Avoid Avoid.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 25, 2024
Thank you for your review. We certainly understand your frustration and hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
1 Year Machine
on January 24, 2024
Posted by: Molly Mocha
from Los Angeles
It’s a wonderful machine but does not last more than a year. Our first one completely stopped brewing and thankfully because it was under warranty, we were able to receive a free replacement.
This time I ensured to maintain it as recommended by doing weekly rinse cycles and every 3 months conduct a descale cycle. Alas this also did not last longer than a year.
While they did offer 30% off any virtuo purchase of a new machine, it makes me pause to question if this is something I will have to deal with every year.
I am truly a fan of the product and quality of the coffee, it’s just unfortunate that their machines don’t last longer than a year. Maybe some of the other models do, just not this one. I wouldn’t recommend purchasing this model and you may have better luck with a model that has higher ratings.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 25, 2024
Thank you for your review, Molly. We certainly understand your frustration and hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA