Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
DO NOT BUY
on December 14, 2023
Posted by: bballard16
from San Diego
Would not recommend. We have called Nespresso with issues with our coffee maker more than I can count. Our machine finally gave out on us right as our warranty expired so we are going with the original vertuo. Save your time and don't buy this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, December 15, 2023
We are disappointed to hear that there was an issue with your VertuoNext, and we will be sure to share this feedback with our product team. We hope you enjoy your new Vertuo machine, and should you ever need assistance, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my new Nespresso Vertuo Plus
on December 16, 2023
Posted by: Ms Embry
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought this one to replace another Vertuo machine I've had for years. It's sleek, takes up less room and brews delicious coffee quickly. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
No. Please no. It’s not worth the hassle
on December 16, 2023
Posted by: audjan
from Texas
Absolutely NOT. You can see from the multiple comments that these are not built to last. Your only option is to send it back for 65 for repairs. Or buy a new one. I don’t want to spend any extra money if I don’t even know if it will work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Audjan, thank you for your review. We are dismayed to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus
on December 18, 2023
Posted by: Julie777
from Altoona, Pa
[This review was collected as part of a promotion.] I just bought this has a Christmas gift. My one daughter has one and she loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus coffeemaker
on December 18, 2023
Posted by: Varteen
from North Carolina and Florida
[This review was collected as part of a promotion.] The newer, virtual plus line is exceptionally easy to use. The reservoir can be positionally adjusted so that the water level is continually visible. The soft touch lid is much easier to use than the former slide version. In all, Nespresso has made a significant improvement in the Coffee design process.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
No enough time to enjoy it!
on December 23, 2023
Posted by: Nothappy
My wife bought like this that came with the free samples.
A cold morning I tried to brew me a cup and the machine did not work! What a piece of junk!
I placed where it belonged. IN THE TRASH!
My best advice is BUY EXTENDED WARRANTY!
A cold morning I tried to brew me a cup and the machine did not work! What a piece of junk!
I placed where it belonged. IN THE TRASH!
My best advice is BUY EXTENDED WARRANTY!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 27, 2023
Thank you for your review, Luis. Customer satisfaction is our highest priority, and we stand by our brand. Please call 800.562.1465 for additional assistance with troubleshooting, and replacement or repair if needed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on December 28, 2023
Posted by: Ellie
from Austin, Tx
I got my grandma to get me this for Christmas about six months ago and I was so anxious to finally use it. However every time I use it it LEAKS all over the counter. I've tried everything to fix it and it won't stop leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 29, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with your new Nespresso Vertuo Next machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get it together Nespresso
on January 8, 2024
Posted by: Customer2024
from Los Angeles, CA
The machine lasted me a year and 2 months. Conveniently when the year warranty finished. Before warranty ran out it was working ok. Had to “troubleshoot” often to make sure it worked By that they meant unplugging and replugging. Save yourself the hassle. Don’t use this one. Nespresso didn’t care one bit their machine sucked. Purchased Oct 2022 and fully stopped working Jan 2024
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working after your warranty ended. We’re delighted you reached out to us and were assisted by one of our machine experts who replaced your Vertuo Next machine. Should you have any issues with your replacement machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465, or via live chat from the Nespresso website, when you select “Need Help?” popup, and select “Machine Assistance,” to chat with a machine expert. You’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA