Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Excellent coffee, but machine fails way too often.
on November 8, 2023
Posted by: Patrick M
from Cherry Hill, NJ
I went through three of these machines before giving up on them. The coffee - when they work - is excellent. I enjoyed it thoroughly and I think the Vertuo offerings are more compelling than the Original pod coffees. However, I cannot give it anything greater than a single star due to the repeated machine failures. Nespresso and its suppliers need to do a better job at making sure these machines last. The failure rate is too high and regrettably that leaves a bad taste in the customer's mouth in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Patrick. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New Nespresso Next
on November 8, 2023
Posted by: Claire
from Southern California
[This review was collected as part of a promotion.] My old Nespresso machine bit thr dust. I liked the delicious coffee so much I just had to purchase a new machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fast coffee, better pods, great flavor, cost effic
on November 11, 2023
Posted by: Park rowoon
from FL
Perfect cup everytime, amazing support. No pod style coffee machine works faster or tastes better. After three keurigs, I'm glad I switched. Especially because of how good the support is for the machines. Dollar per dollar, not even including the fact that the pods are only aluminum not plastic, this machine is a healthier low energy consumption option compared to others. Go to forums or other sites to find a lot more reviews since there really aren't many on the Nespresso site and they don't always match the machine you're viewing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift great coffee
on November 13, 2023
Posted by: Rag
from Md
[This review was collected as part of a promotion.] I bought this for my daughter-in-law and she is enjoying the quick and delicious coffee.
Unfortunately my son is using up the pods too quickly!!!
Unfortunately my son is using up the pods too quickly!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Variety!
on November 13, 2023
Posted by: Jsorrenti89
from Ashburn, VA
[This review was collected as part of a promotion.] My fiancé and I picked out 6 different sleeves of a mixture coffee and double espressos. We are blown away how different each coffee has been. Love how Nespresso also gives tips for how to best enjoy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome!
on November 13, 2023
Posted by: JulesA
from Mission Viejo
[This review was collected as part of a promotion.] Amazing machine, produces great coffee, love everything about and super well designed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great ‘Fancy Coffee’!!
on November 13, 2023
Posted by: B2003
from Levelland, TX
[This review was collected as part of a promotion.] I received this as a gift for Christmas. I love the taste and ease of a great cup of coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes my cold mornings lovely
on November 14, 2023
Posted by: Shar
from Vancouver, WA
[This review was collected as part of a promotion.] I’v had an original Nespresso pixie for 10 years, loved it to its slow pump demise. I upgraded to the new VirtuoPlus last month knowing hot coffee weather was coming, love it. Normally I have one full cup of coffee in the morning but I love that this machine has different sizes for double espresso too. The main selling factor for me was the moveable water tank since this machine is much bigger than my old pixie, I had to make it fit in the same smaller space since my counter space is limited.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA