Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,202 Reviews)
Rating breakdown 4,202 reviews
5 Stars
3,230
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Works Well
on October 31, 2023
Posted by: Blondie51
[This review was collected as part of a promotion.] Works well. Wish pods were sold in larger quantities.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quality in ever sip!!
on November 1, 2023
Posted by: Ivethr
from Memphis,Tn
[This review was collected as part of a promotion.] I bought my first ever Nespresso machine almost a year ago and I have nearly used it ever day! I love the quickness and variety of coffees you can make with just one easy push of a bottom! I recently gifted my sister with her very own so she now enjoy her some good coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Jet Engine noise!
on November 2, 2023
Posted by: CoffeeGirl101
from Ohio
VERRRRY LOUD machine! Wakes up others still in bed. Going back, sadly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thank you for your review. We’re dismayed to know that your new Vertuo Next machine is loud. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even after your machine is out of warranty. We recommend calling us to speak with a machine expert when you are with your machine. We’re confident we’ll come to a satisfactory resolution. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee!
on November 3, 2023
Posted by: Katbear
from Kingsley, PA
[This review was collected as part of a promotion.] Family members all had one at their house, had to join the club because the coffee is the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on November 7, 2023
Posted by: rlaur9
Coffee tastes great when it works, but this is the second time in under two years that my machine has broken. I have tried everything. I am so over it. I don't even want to send it in to be fixed. Going to get the VerturoLine since my parents have had theirs with no issues for just as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Rachel. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to make coffee at home.
on November 7, 2023
Posted by: Mckbib
from Denver
[This review was collected as part of a promotion.] I bought this a month ago and I couldn’t be happier. Absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect everytime!
on November 7, 2023
Posted by: newcoffeefan
from Colorado Springs, CO
[This review was collected as part of a promotion.] I really wasn't sure which one to buy but in the store, I was told this is the one that meets my needs and I couldn't be happier. It's easy to use and honestly has become part of my morning routine in a way I didn't expect. It's small and unassuming look packs a coffee making beast!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on November 8, 2023
Posted by: David
from Indianapolis
[This review was collected as part of a promotion.] This is the best coffee I've ever had. The taste, presentation, and variety are excellent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA