Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
4
Great coffee, but not sustainable
on November 13, 2023
Posted by: madmed15
from Chicago, IL
Works great until it doesn’t. My husband and I bought this machine in May of 2023. We both use it every day! We brew between 2-4 cups of coffee a day. In September of 2023, it started making this really loud grinding and whirring noise out of nowhere. Called customer support and they had me restart it, descale it, and try to troubleshoot it but nothing helped. Ended up sending it in for repair. They replaced 2 major parts and said it was fixed. Machine came back still making the noise, just quieter. Disappointed that it can’t even last a year.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, November 14, 2023
Thank you for your review. We share your disappointment that you've experienced issues with your Nespresso VertuoPlus machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Enough with Vertuo Next -- it won't power up
on November 16, 2023
Posted by: SuccessEngineer
from Sacramento, CA
I have had this product for less than three months and it won't power on. It worked fine for the first few months and now it just won't turn on -- no lights or anything. I've spent hours trouble shooting this coffee maker and can't find a thing to resolve this issue. I have confirmed every plug in my house works -- so forget about referring me to check my fuse or breaker. I need my coffee... I can't recommend this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 18, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine stopped working when plugged into your outlets. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with a machine expert, to determine the next steps to take with your Vertuo Next Machine. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after less than a dozen cups
on November 18, 2023
Posted by: Noelfak
from Farmington Hills michigan
I got the machine Christmas gift from my children worked few times then it stopped. I tried instructions, online videos nothing worked I don’t know what to do with it now
Very disappointed
Very disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Next machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on November 26, 2023
Posted by: Mimi
from New York, NY
[This review was collected as part of a promotion.] I finally upgraded from a old coffee machine from a different brand and the nespresso is amazing. I look forward to having my coffee in the morning. The taste is bold, smooth, and so flavorful. I love the milk frother as well. A great purchase and will be enjoying it for many years to come!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fabulous cup of coffee every time!
on November 28, 2023
Posted by: LisaB
from St Croix, USVI
[This review was collected as part of a promotion.] I've had a Nespresso machine for several years and each time my mother visits, she loves her cups of coffee. Each cup always has a nice froth to it. My brothers and I just bought a machine to surprise my mother for christmas.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Taste!
on November 28, 2023
Posted by: Sarah06
from Westerly, Rhode Island
[This review was collected as part of a promotion.] I got this machine two weeks ago as a present and love it! I had a Keurig and love how this new machine makes the coffee. It's not watered down, tastes like coffee, and is easy to use. I love how sleek it is, and it's much smaller than my previous machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Build your muscles.
on December 12, 2023
Posted by: Mike
from Northampton, MA
Makes coffee as it should but very hard to close lid and slide over locking device.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great!
on December 13, 2023
Posted by: Venegas
from Boston
[This review was collected as part of a promotion.] We bought this for our showroom and everyone has been loving it so far. Iced coffee or hot coffee, both are so easy to make and delicious as well. Would recommend
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA