Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Easy to use
on September 1, 2023
Posted by: lisab
from Boston, MA
[This review was collected as part of a promotion.] I bought the Vertuo Plus last month to use in my office I I space. The cherry red color is beautiful. My colleagues and I have enjoyed the ease of use and the delicious coffee. The machine is quiet and opens easily to insert pods. I am so pleased with this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too temperamental
on October 13, 2023
Posted by: JoJo
from NJ
Machine is easy to use, but way too temperamental. Also, the coffee does not come out warm enough. You have to put it in the microwave after brewing it. Not in love with most of the flavors they have either. Ours leaks. On the positive side, their customer support is saying they will replace our unit since it is still under warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 14, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. However, we encourage you to contact us to troubleshoot your machine by phone by calling our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with our repair and replacement options. They can also provide you guidance on ways to enjoy a hot cup of Nespresso coffee. We are constantly adding a variety of Vertuo blends to meet the needs of our customers, so they can enjoy a Nespresso moment. The possibilities are endless!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth it
on October 14, 2023
Posted by: Tina
from Lansdale, PA
Purchase in December, wouldn’t brew about 4 months later, Nespresso replaced it, the replacement is also now experiencing the exact same issues, laser isn’t reading the pods, we’ve kept the machine super clean (to the point where it’s too much work) and have now just requested the Evoluo hoping for better luck. I also have the original and NEVER had issues, we got the Vertuo to brew coffee and espresso but so far, it doesn’t seem worth it. Hate wasting expensive pods on a non-working machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 16, 2023
We appreciate your loyalty and honest review. We're always here to help. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465, we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was great while it lasted
on October 25, 2023
Posted by: kinyen
from Maryland
Like a lot of other reviews, I had my Next for a year and a half before it broke down. It was great - I used it daily and cleaned it regularly. A few weeks ago, it started leaking from the top (every troubleshooting guide talks about leaks from tank) and now the button doesn't even work - it lights up, but does nothing when I press it. It's a shame, I did like it while it worked
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 26, 2023
Thank you for your review. We hope you know that we're always here to help. We offer a lifetime of comprehensive troubleshooting, and we'd like to assist you. Please give us a call at 800-562-1465 where machine experts are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
COFFEE SUPPERB NOTTHE MACHINE.
on October 27, 2023
Posted by: MY COFFEE DILEMA
from Miami, Florida
this is my third machine and yes the coffee is spectacular but the machines works good for sometime and then it starts giving problems. I do all the trouble shooting to make it work again and she does but again she stops. Now I have a dilema, I love their coffee but IO cannot be buying a machine every two years, they are not cheap. We are big coffee drinkers, we use about 200 or 300 capsules a month. Again the espresso is excellent excellent excellent but the machine is not iqual to the quality of the product. I am thinking of getting a Kourig to see how it works.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine isn’t working to your satisfaction. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to troubleshoot with a machine expert. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Machine on the market!
on November 5, 2023
Posted by: Mollie
from summerville, sc
I've had this for 3 and half years now, I use it to make 4 cups of coffee every single day (2 for me and 2 for my husband) still works like its brand new out of the box and coffee taste is always 10/10!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash. Don’t buy.
on November 10, 2023
Posted by: JennyS
from New Mexico
Complete trash. Only worked for one year before it stopped working. Will not reset, have done all the troubleshooting recommended by the manufacturer and still nothing. Waste of money. Do not recommend. Would give it zero stars if I could.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 11, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve any machine you've experienced with prompt and comprehensive troubleshooting assistance by phone. We also provide out-of-warranty options as well. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Machine and Coffee
on November 12, 2023
Posted by: BSP123
from Bergen County, NJ
[This review was collected as part of a promotion.] I bought my second vertuo machine recently and absolutely love it. Quick and easy to use. Great design. Looks so good on the kitchen counter. Love all of the flavors especially the coconut year round!
Written by a customer while visiting Nespresso USA