Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
4
Great tasting coffee
on July 28, 2023
Posted by: Mehrdad
from Danville, Ca
[This review was collected as part of a promotion.] I have had this machine for about a month and the quality of the coffee is very good. I started using Nespresso Vertuo years ago, I think it was the original version and always loved the coffee. My old machine died after several years (I had bought it used) so I got a new one. This one is much quitter than my older machine and less bulky. I am very happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only lasts 6 months
on August 3, 2023
Posted by: B
I've had two of these machines and each one only worked for 6 months before I started having the same issue. It begins as a random error that prevents coffee from brewing, which becomes more and more frequent until it won't brew at all. With the first model, I spent an hour on the phone with customer service to go through every avenue to ensure it wasn't functioning before they agreed to send me a new machine - I appreciated this and the process was easy! But here we are, 8 months later with another non-functioning machine. I rinsed and descaled the first model, and have been religious with maintenance on the second machine - same issue. The error is "capsule not recognized." Very frustrating to waste several capsules and not know if it's going to work in the morning or not. Reading other reviews and speaking to Nespresso store employees, this seems to be a common issue with this model. I would skip!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 5, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the push button
on August 12, 2023
Posted by: Nene
from East Hampton, NY
[This review was collected as part of a promotion.] After our Vertuo Next died we upgraded to the Vertuo Plus, really like just pushing a button instead of having to crank a lever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new Vertuo Next
on August 14, 2023
Posted by: Bobaloo
from Grand Junction CO
[This review was collected as part of a promotion.] My old Vertuo Next needed to be replaced. I could only make one cup before having to wait a couple of hours to make another. I think I used it too much!!! And I don't think I maintained it like I should have, either...according to instructions. Anyway, the new one works perfectly. I always make two cups of different coffees and combine them first thing in the morning, add a little heavy cream, and do some reading while sipping on some amazing coffee. I have a Keurig but I hardly use it any more. The coffee just never tastes as good as Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee, great features!
on August 15, 2023
Posted by: ColoradoLisa
from Broomfield, Colorado
[This review was collected as part of a promotion.] I bought this when our standard coffee maker broke. My daughter loves her machine so I thought I’d give it a try. The machine is so easy to use and everyone in the house can enjoy their specific coffee (rather than making a pot that appealed primarily to one person). It’s been fun to try different coffees and find which I prefer.
Overall, it’s fun, easy and great tasting!
Overall, it’s fun, easy and great tasting!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not this model
on August 19, 2023
Posted by: sparrow1987
Have had trouble with this from day one. We have a Vertuo that has been working for over 6 years but this one has always been a challenge. The orange light blinks randomly even after you have just descaled it. Now it won't even turn on and we have only had it for a little over a year.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 day a week. Our Machine Experts will be happy to assist you with troubleshooting and providing you with the best solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on August 23, 2023
Posted by: MrDissatisfied
from Atlanta
We have had to replace this twice in the first year, numerous videos on YouTube of the many problems it has, so NOT recommended
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 24, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible - Don’t get this machine
on August 30, 2023
Posted by: Rojasp
from Orlando, FL
I love Nespresso and had an original line for years. We decided to upgrade and get a Vertuo Next. It lasted for a year then stopped working. Customer service was great and sent a replacement. However then that replacement broke and we were sent another one. Three months in that replacement broke and we were sent a new one. We’re on our third replacement and this machine stopped working again. I’m happy customer service replaces the machine but this machine is horrible. I’m so over this and ready to just order a different machine.
Save yourself the trouble and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, September 2, 2023
Thank you for your review. We are dismayed to learn that you experienced issues with three Vertuo Next machines. We are delighted to learn that our Machine Experts were able to provide you with troubleshooting services via our Assistance Service Program. We understand how frustrating this can be, therefore, we recommend calling in again to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work best for you. We are available 24 hours a day and 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA