Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,153 Reviews)
Rating breakdown 7,153 reviews
5 Stars
5,561
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
The Perfect Cup Every Time!
on February 12, 2026
Posted by: katrinar
from Nashville, TN
[This review was collected as part of a promotion.] Absolutely love my machine, the perfect cup of coffee every morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful machine
on February 14, 2026
Posted by: DJP
Awful, awful machine. I’ve been using Nespresso since its earliest days and this is the worst machine I’ve ever had. Just as has happened the hundreds of people on Reddit and the Web my machine developed the horrible flashing red light problem. I have wasted dozens of pods. Reset, descaled and cleaned many times to no avail.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes cold brew
on April 14, 2026
Posted by: Nine
from New York
[This review was collected as part of a promotion.] I bought this new machine to replace my 10 year old one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift to myself
on January 6, 2022
Posted by: nespressyourself
from New York, NY
- There is a wonderful variety of pods.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use great coffee
on April 2, 2022
Posted by: Pat55
from Surprise arizona
I purchased this a couple of weeks ago after two of my daughters recommended it. The coffee flavors are all great and not watered down. The only reason I didn’t select all stars is because pressing the top to begin the maker is not consistent. Sometimes I only need to press it once and other times two or three times. I don’t know if the delay is normal but it is confusing. Other than that I am happy with my purchase.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, April 4, 2022
Hi Pat55. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great experience
on May 25, 2022
Posted by: Duane
from Bloomington mn
We are bought are Nespresso machine a few weeks ago at Mall Of America. Amazing experience from start to finish . The machine and coffee are the best I've had. Highly recommend if you're serious about your coffee this is the way to go. Thank you to all the staff
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the new look!
on June 6, 2022
Posted by: Karen
from Asbury Park, NJ
I noticed that Nespresso changed the look of the machine. The one that I have was six years old. There was nothing wrong with it except the coffee wasn't as hot as it used to be. I love the look of the machine and, of course, the way the coffee tastes. Happy I decided to upgrade!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA