Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,152 Reviews)
Rating breakdown 7,152 reviews
5 Stars
5,560
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
The light of my life
on December 5, 2025
Posted by: Josh
from Wheeling wv
[This review was collected as part of a promotion.] We started using Nespresso 3 years ago. It has changed our lives. We could never go back to regular coffee. We almost named our first born “Nessy” in honor of our morning hero, our Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 23, 2026
Posted by: mer
Our machine has worked pretty well until this week.. just about 1 year after we purchased and we cannot get it to work any more!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
Thank you for your review, Marquell. We're disappointed your Vertuo Next didn’t meet your expectations. All Nespresso machines come with at least a one-year warranty. Please call us via our toll-free number at 800-562-1465, we're available 24/7 to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on December 22, 2025
Posted by: Heather
from Reno, NV
[This review was collected as part of a promotion.] I bought this to replace a similar machine that we used many times a day for over 4 years. This machine has a cold brew feature that our older model didn’t have and it’s terrific. Love having the ability to brew both ways!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on December 13, 2025
Posted by: Alex C
from Houston, TX
[This review was collected as part of a promotion.] Purchased two as gifts for family members after having had mine for a year. Awesome machine with zero issues so far. Saves me from having to spend money on coffee shops. If you’re on the fence, buy this along with a milk frother and double espresso pods. Totally worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful design matches my kitchen decor perfect
on February 2, 2026
Posted by: Tam
from Los Angeles California
[This review was collected as part of a promotion.] I’m so happy with my new machine. Very nice upgrade from my older vertuo machine .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious!
on April 21, 2026
Posted by: KBH
from Miami, Florida
[This review was collected as part of a promotion.] I replaced my last Nespresso with a new one. (Old one still works but wanted the smaller one.). I think it’s as good or better than coffee store options. They have so many flavors and strengths. You will not be disappointed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 5, 2026
Posted by: DBee718
from New York
[This review was collected as part of a promotion.] This is the third machine I’ve bought over the last 10 years. Upgraded at home and bought an extra for the office.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA