Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Speed and easy
on April 24, 2022
Posted by: Barb
from VanDyne WI
When I work I don't have to settle for poor work coffee quality. One cup of Nespresso is complete satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Upgrade!
on May 23, 2022
Posted by: stardazedsoul
from Spring Hill, TN
I bought this a week ago and I've been loving the switch from a Keurig! It's easy to use and easy to clean and I LOVE the recycling pod component! This was a great first step towards upgrading our coffee machine and can't recommend it enough!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This machine has awesome features
on July 22, 2022
Posted by: Sandy
from California
[This review was collected as part of a promotion.] I love how this machine makes espresso better than Starbucks it’s delicious espresso and saves me money$
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi Sandy. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
My second Vertuo , not as good as the previous.
on August 15, 2022
Posted by: Sufi
from Montane
[This review was collected as part of a promotion.] Approximately three and a half years ago I purchased my first Verto Plus. Loved it !
Until it stopped spinning several months ago.
So I ordered another one, exactly the same. But it does not work as nearly as well. Much, much louder, coffee doesn’t have the nice froth on top when I use my refillable pod. Previous machine did. AND is not always super hot.
Probably won’t purchase again.
Until it stopped spinning several months ago.
So I ordered another one, exactly the same. But it does not work as nearly as well. Much, much louder, coffee doesn’t have the nice froth on top when I use my refillable pod. Previous machine did. AND is not always super hot.
Probably won’t purchase again.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on August 28, 2022
Posted by: Jcan2
from Laredo, TX
[This review was collected as part of a promotion.] I bought this a month ago and I’m so glad I did. The espressos are great. All the flavors are a bit strong but we’re fine with that. Wish they had a chart with the different intensity levels to easily refer to though.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine I’ve owned
on August 29, 2022
Posted by: Matt
from California
[This review was collected as part of a promotion.] I’ve bought by coffee and espresso machines for 20+ years and this is by far the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exactly What I Was Hoping For!
on August 31, 2022
Posted by: teachncoffee
from California
[This review was collected as part of a promotion.] It took a real long time for me to pull the trigger… but after seeing how much money I spent and time I wasted going to the coffee shop every time I left for work, I finally decided to buy one. I spent a lot of time looking at all the Vertuo lines and I was between the Plus and the original. But after reading a lot of reviews and videos on YouTube… I just went with the Plus (In white!!!) and I LOVE it. Haven’t had an issue so far (it’s been a month). LOVE how DELICIOUS my coffee tastes. I’m an ice coffee lover, rain or shine, and the double espresso over ice is my go to. Can’t wait to try more flavors. I’m pretty obsessed with this purchase and so glad I finally did it! Haven’t been to a coffee shop or touch my other coffee cup machine since I got this beauty.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Won't work
on September 12, 2022
Posted by: GrdnStCharm
from USA
[This review was collected as part of a promotion.] My brand new machine made about 10 cups and now it won't work. It's loud and seems to go through the process of brewing and nothing comes out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 13, 2022
Hello, and thank you for your review. We understand your frustration regarding your VertuoPlus machine not working, and we would like to offer our assistance. Please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA