Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
Nope.
on July 13, 2025
Posted by: Tina90
from California
Received this machine as a gift. It got me through some 2-3 years, but the maintenance is especially demanding for this model. Constant issues with barcodes, needs descaling every minute. Called support and even they couldn't crack the issue after a VIDEO chat. Buy a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 14, 2025
Thank you for your review and honest feedback, Manjari. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design
on July 23, 2025
Posted by: LeeLee
My old vertuo machine broke and I chose this machine as a replacement. However this model design is horrible with the water container in the back of the machine. You have to completely pull the machine out from the wall to add water. And while it touts being “thin” it is way too deep for the counter and sticks out from my other machines. . I returned, huge disappointment. Would love to get my first vertuo machine back but it does not accommodate the larger pods.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine did not meet your expectations. Our Machine Experts would be pleased to assist you with finding the best machine for your needs. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 17 months
on August 23, 2025
Posted by: Rosie
Mine broke after 17 months. The machine is very loud and the pods get to be expensive. Plus having to replace the machine out of warranty. Doesn't make sense.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on September 7, 2021
Posted by: Mickey
from Hawaii
I love the new nespresso coffee maker I just received. It looks really classy on my counter and it perks the best coffee ever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love everything about the machine & customer servi
on October 22, 2021
Posted by: Kslater
Love the customer service, just wish the boutique could offer the same as on line.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on November 6, 2021
Posted by: Ian
from SF Bay Area
We returned our Vertuo Next for this VertuoPlus, and what an upgrade! The automatic capsule/pod mechanism is a joy to use, and the large water tank is a welcome convenience as well. It’s even quieter to boot! We’ve only had the machine for four months, but we use it several times a day and it still works perfectly. 10/10
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The BEST machine ever!
on March 6, 2022
Posted by: k_lilac
from Denver, Colorado
I received the Vertuo Plus as a gift a month ago, and this has CHANGED my life! I love how the machine will 'smart read' the barcodes on the pods and will allocate the water accordingly. It can make espresso, double espresso, and 2 different coffee sizes! I have not bought coffee from a cafe once since getting the machine! I highly recommend for all coffee lovers!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My gift of the VertuoPlus was very unexpected.
on April 4, 2022
Posted by: Sflo
from Loganville, GA
So far I have sampled 2. They were so delicious. I am ordering more pods. I didn't know there was another type of maker than the K-cups. I would highly recommend this! This was a VERY unexpected gift. It was given to me by the best couple. I hope they enjoy their first new home. <3
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA