Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.5
(6,454 Reviews)
Rating breakdown 6,454 reviews
5 Stars
5,023
4 Stars
738
3 Stars
209
2 Stars
148
1 Star
336
86%of customers recommend this product.
(
3,165 out of
3,668)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Check specs
on October 5, 2024
Posted by: Becks
from Portland, Oregon
I stayed in an ABNB and they had the VertuoPlus and I fell in love with it. Made delicious coffee one cup at a time, which was perfect for me. I bought one when I got home. The device I got only makes up to 8 oz., and I would have preferred a larger cup of coffee. (in other words, don't purchase the largest pods) I have to say it is a bit noisy when brewing, I'm the only one up when I make my first cup.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Becks. We're dismayed to learn that you prefer larger cups of coffee that exceed 8 oz, and your VertuoPlus machine will not brew the larger XL Coffee capsules. The XL Coffee capsules were created for the following machine models: Vertuo Next, Vertuo Pop+, Vertuo Pop+ Deluxe, Vertuo Creatista, and Vertuo Lattissima.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Manual lid lever constantly Stuck!!
on October 24, 2024
Posted by: Ter
from Pa
Do not buy the Virtuo Next! The lid lever gets stuck constantly!!! You have to be the hulk to even attempt to get it open. The manual lever is the most annoying thing about the machine. There is no rhyme or reason to when it will work or when it will get stuck. Don’t waste your money on this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 25, 2024
Thank you for your review, Ter. We are sorry to learn your Vertuo Next machine didn’t meet your expectations, however we are pleased to see that you were able to connect with a Machine Expert and receive a replacement. Nespresso offers a lifetime of troubleshooting via our toll-free number 800-562-1465, please do not hesitate to contact us should you need further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality equipment
on November 10, 2024
Posted by: Vas
from Fl
Purchased the Vertuo Next couple months back. Stopped working already, in less than 6 months. Very poor quality
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please call our toll-free number, 1-800-562-1465, to speak to a Machine Expert at your earliest opportunity so we may address your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work
on December 5, 2024
Posted by: alyssa
I’ve had this for about a year and have had on and off problems since I’ve gotten it. Wasted so many of their expensive pods because the machine randomly had issues and you have to use a new pod. Today finally no matter what I do I can’t get it to work. I cannot get it to brew, can not get it to run a cleaning cycle. Have tried everything, including cleaning the whole machine, trying to descale, cleaning the machine, and more. User guides are absolutely no help. Save your money this machine is a piece of junk!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 6, 2024
We appreciate your review, and hope you'll contact us again for assistance. Every Nespresso machine is covered under at least a one-year warranty with replacement or repair options, both in or out of warranty. We look forward to hearing from you. Call 24/7, Alyssa, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Flaw in the design
on January 24, 2025
Posted by: Nina
from CA
Always having problems with this machine. I only use this machine once a week and constantly cleaning it, but now it doesn't work at all. It is so tiring to want to make one cup of coffee, but the machine blinking and not working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 25, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
LASER reader stopped working
on January 25, 2025
Posted by: Bubbys
It was fine while it lasted, but our laser reader apparently stopped working and we could NOT brew coffee anymore. We've only had the machine for 2 years... would not recommend due to the lifespan.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback, Ankur. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 27, 2025
Posted by: EL
Bought 6 mo ago, and the brew button is inconsistent
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please do better
on February 2, 2025
Posted by: Do better
from Boston
I have a brand new vertuo next I have never been able to used that doesn't work😭. I purchased it a few years ago but didn't use it as my Nepresso Plus was still going strong. Now I'm out and have to decide on a new machine. Unfortunately it wont be nepresso. Please do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand you had reached out and performed the necessary troubleshooting. The Machine Specialist provided you with your out-of-warranty options. Should you decide to take advantage of the offers available, please call 1-800-562-1465. We are available 24 hours a day, seven days a week at for your service and support. Thank you.
Written by a customer while visiting Nespresso USA