Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
3
It won’t last long.
on February 5, 2025
Posted by: Karmie333
Well. The coffee is amazing. But the machines it comes out of is not. My boy said half of my coffee with it dripping underneath the machine and I barely get any coffee. I’ve descaled it still does the same thing haven’t had it more than a year.
Response from Nespresso USABy Kendall, February 6, 2025
Thank you for your honest review, Karmie. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good, Not Great because of Leaking!
on February 5, 2025
Posted by: AK68118
from Omaha, NE
I'm not sure why I have had two of this style leak water. The first machine leaked dirty coffee water and my second one just leaks clean water. Either way I have had to put the Nespresso on a raised platform so that I'm not having to wipe the counter all day long. While Nespresso sent us a new machine, I could not be bothered with telling them again that it leaks. My neighbor has had the same problem so I think it is an issue. But if Nespresso is reading this, I would love a solution -- whether it means replacing it with a third machine or a different one! We love the coffee Nespresso makes and have been satisfied with everything else....but it is a bummer that there is always water that comes out through the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
They don't come out good
on March 19, 2025
Posted by: MandE
I have bought 3 machines of the same model and their useful life is 2-3 years maximum, with the first two I thought it was a luck factor for it to say so little but with this third one I found that they are not good since the last two stopped working after descaling them despite using the original products and following the instructions. I do not recommend it, you are going to waste your money if you want equipment that lasts more than 3 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 20, 2025
Thank you for your review and for your continued support, Mayte. We're here to see that you're able to continue to enjoy your Nespresso coffee selections. Our Machine Experts are available 24/7 at 800.562.1465 and while we understand you've spoken with us on occasions in the past, we remain dedicated to customer satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machines, bad customer service
on March 20, 2025
Posted by: Tired
Constantly breaks. Almost as unreliable as their customer service.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not thrilled with this product
on March 22, 2025
Posted by: Jess
from Michigan
I got this product about 3 years ago. It was great for the first 2 years but then all of a sudden it only worked sometimes. It now doesn't work at all. I constantly cleaned the machine and now I believe the pump is out. Espresso machines can last 8+ years, I've had this one for 3 and I'm already needing to buy a new one. Not thrilled.
Plus, this machine is very hard to clean. Especially the top part where the spikes are.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 26, 2025
Posted by: HiHoSteveO
from St Louis
I’ve been a Nespresso user for about five years and from the beginning I’ve always had a Vertuo Next And have always liked the features that it had with a variety of cup sizes Because I drink a lot of regular coffee and espresso, But the Next model Despite its good looks and features had quality problems and I had a lot of Issues and had to return the machine three or four times so I decided to upgrade to the Vertuo plus deluxe And I absolutely love it. It makes great regular coffee and espresso with a nice thick creama. It’s fast, quiet, heats up really fast and I especially love the 60 ounce water tank, larger pod receptacle and the automatic pod dispenser and I really like that It’s about 15° hotter than the Next. I haven’t had to decalcify it yet, but looking at the instructions, it’s a lot easier than the Next model. I haven’t had it too long so I can’t speak to the durability of it but so far I’m very happy with it. I like the way it looks With a manageable sized footprint. Very happy with this one!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE! LOVE! LOVE!
on June 24, 2025
Posted by: shavilyn
from Cave Creek, Arizona
[This review was collected as part of a promotion.] My niece had a Nespresso machine and she made me a dupe of a Starbucks drink. It was so delicious that I had her take me right away to the Nespresso store and I bought myself a machine. I purchased the Virtuo Machine with the 40 ounce water dispenser and the cord that you can position both. I make myself a fancy drink every morning. I have found a number of Starbucks dupes that I love. I save myself a lot of money by making them myself. I am unbelievably happy with my purchase. My husband and I moved to Arizona and are living in a hotel until we close on our house. My Nespresso machine is set up and ready to go so I can have my fancy drink every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not working
on June 30, 2025
Posted by: Vertuo Next
from Houston TX
Enjoyed this machine for only two years. Then it stopped working.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA