Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Not a great model, disappointed
on May 10, 2024
Posted by: Vertuo Next Review
from San Diego, CA
It's really frustrating, you know? I've been using my Vertuo Next, treating it with care each day. However, after just five months, it's been acting up on me from time to time. Sometimes it just won't start, causing so much hassle. And I'm a huge fan of Nespresso, but this machine has been a letdown. I can't help but feel disappointed. I wish I'd gone with another model. It's just not right that it's giving me so much trouble when it hasn't even been a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, May 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my machine, won’t brew alto pods
on May 21, 2024
Posted by: Patty in AZ
from Wickenburg, AZ
This is my 3rd vertuo plus. I sold my first one because back then. I couldn’t afford the pods. I bought my second one used, and it was a good machine, but it leaked occasionally. I got rid of it last summer because we were going to travel the country in a travel trailer, and my hubs doesn’t like good cofee, so we kept the keurig. Now we are home, and he bought me a new machine. It’s great, except for one thing. My first two machines brewer alto 12 oz) capsules. This one will not 😕 sometimes, when I need a cup to go, I want more than a mouthful…
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, May 29, 2024
Thank you for your review, Patty. We are glad you are enjoying your newest VertuoPlus and appreciate your feedback as a long-time and loyal customer. We understand the need for a larger cup of coffee when you are on the go. While the current XL capsules, Alto Ambrato and Alto Onice, are compatible with the Vertuo Creatista, Vertuo Lattissima, Vertuo Next, and Vertuo Pop+ machines, your suggestion of bringing back the Alto capsules for the VertuoPlus has been documented and sent to the appropriate teams for consideration. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend following the first-time use/priming steps once a week to keep your VertuoPlus brewing at its best. What a great way to become a Master Barista from the comfort of your own home.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Flying machine spring
on May 28, 2024
Posted by: Caro710
from TX
I purchased this machine not even a year ago and the machine surprised up by almost exploiting out the machine spring along with the pod insert across my kitchen. I do not recommend this machine to anyone looking for a long lasting machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
We thank you for your review, Caroline, and for contacting us regarding a resolution. Every machine is covered under at least a one-year warranty with both in and out of warranty replacement or repair service, and we hope to hear from you so you can continue to enjoy your favorite Nespresso selections soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT recommend! Latch stuck closed
on May 28, 2024
Posted by: Char4315
from Texas
The top latchwould stick making the machine unusable. I chatted with support who set up a video call with me and offered 35% off a new machine, which is ridiculous. I could probably find one cheaper than that offer. I have about 50 plus pods that are now useless because the machine is stuck shut. The machine isn't that old for the price point it should last much longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing features, brews great coffee
on June 25, 2024
Posted by: Tina R
from Smithtown, NY
I’m so happy I ordered my Nespresso Vertuo over ordering another Keurig. This machine brews my coffee precisely according to the capsule I use. The coffee is hot, fresh and has a great depth of flavor. I love the auto open and auto eject feature. The capsule ejects into a reservoir bin and you can empty this bin and recycle the capsules. This is a big deal because I recycle everything can. It’s amazing how many different Nespresso Vertuo capsules you can choose from! I can make espressos, cappuccinos, lattes, macchiatos, regular 8 oz. cups of coffee. Starbucks?! Who needs them any more? My only complaint is that it’s a little loud while brewing but I’ve already gotten used to it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Delicious Coffee, Unreliable Machine
on July 23, 2024
Posted by: chensw
from NJ
Let me be clear: when the Nespresso Vertuo Next was working, it was a dream. It brewed a variety of coffee styles with ease, from bold espresso to smooth coffee drinks and include my favorites, Odacio and Altisso. It quickly became an essential part of our daily ritual.
However, there's a concerning catch. My machine failed within the first few months, and while Nespresso promptly replaced it. After a little over two years, the replacement just recently died as well. A flashing red light became my unwelcome companion, and no amount of troubleshooting, including everything I could find online, could revive it.
Here's the kicker: a quick internet search reveals many other users reporting similar short lifespans and malfunctions with the Vertuo Next.
Ultimately, I had to say goodbye to the Vertuo Next and opted for the Vertuo Plus in hopes of better luck. While the Vertuo Next delivered undeniably good coffee, its short lifespan and reported reliability issues cast a shadow over its overall value. If you're considering this machine, be aware of this potential drawback and weigh it against the convenience and delicious coffee it can produce.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Orange light of death
on September 4, 2024
Posted by: Kylie
from Fort Mill, SC
This is our second machine as our first one broke in less than a year and now this one also has the same issues. The orange blinking light. I’ve fought with this machine more than I can handle. I’ve done all of the cleaning, descaling, troubleshooting, toothpick detail cleaning, etc. I’m so tired of paying for pods that go to waste after trying to brew a cup 5 times and the orange light blinking twice after unplugging, detail cleaning around where it punctures and reads the capsule, running water through. We do not know what to do for coffee now. We don’t like K-cup coffee and didn’t do well with a normal coffee pot as we like different things. Super disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, September 5, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on September 28, 2024
Posted by: Nola
from Chicago
I’ve had this machine for maybe a year of two. I’ve made probably about 20 cups of coffee in it since. It was a gift, the machine has stopped working and it it’s still in good shape as if I just bought it. This is the worst coffee machine ever it won’t pump water through to dispense the coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, September 30, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is no longer working after a year or two. Your Nespresso machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We also offer out of warranty options via our Assistance Service Program. Please do not hesitate to contact us, we are confident that our Machine Experts will be able to find the best resolution to combat your machine issues.
Written by a customer while visiting Nespresso USA