Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,153 Reviews)
Rating breakdown 7,153 reviews
5 Stars
5,561
4 Stars
851
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
bad
on December 24, 2025
Posted by: christmas
another poor automated cheap attempt at espresso that will break on you soon
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, December 26, 2025
Thank you for your review. We are sorry to learn our VertuoPlus machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on December 30, 2025
Posted by: 1st one
[This review was collected as part of a promotion.] I got this for Christmas and I love it! So easy to use and make great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
THE BEST COFFEE AND SELECTIONS
on February 23, 2026
Posted by: KATIE
from CO
[This review was collected as part of a promotion.] I PURCHASED MY NESPRESSO A COUPLE MONTHS AGO AND I AM SO HAPPY
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on March 1, 2026
Posted by: Chrism
from St Paul, MN
[This review was collected as part of a promotion.] Love the product. Superior taste vs the keurig I had been using.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quick and easy
on March 12, 2026
Posted by: Javaho007
from Shakopee, MN
[This review was collected as part of a promotion.] I absolutely love my vertuo next! It makes having my morning coffee quick and easy. The coffee tastes amazing. I just wish the coffee was a bit hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious gourmet coffee
on November 17, 2021
Posted by: Michi
from Visalia CA
Is there a way to make temperature hotter? I love it but find myself having to microwave it after adding creamer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Michi. We recommend pre-warming your cup before brewing. Additionally, you may run the cleaning cycle before brewing your capsule. If you have any questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Delicious coffee, broke after a year
on January 15, 2022
Posted by: MRS24
Was given to me as a gift, absolutely love it, coffee is delicious, I stopped going to Starbucks, unfortunately it started leaking after a year and only makes half a cup of coffee now plus coffee spills all over the counter when it’s used. Had to stop using it all together. I don’t think this can be troubleshooted. Overall is it worth the coffee, yes, but know it has some fault features with time.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your VertuoPlus machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your VertuoPlus machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee machine!
on May 11, 2022
Posted by: Shipkicker
from Charlotte NC
We have used the VertuoPlus for about 4 years. We love the machine and the coffee selections. The plus has the larger water tank and the water tank can be placed in on either side of the machine or behind it. I tank one star off as we had to replace it after 4 years as if started to fail. Ours gets HEAVY use each day so I guess we should be happy with a solid 4 years. It is also a bit tricky to descale as the directions are involved, I think 12 steps? But all in all a fine machine that produces store quality coffees. We just bought the replacement and hope to get 4 more years! Enjoy
Written by a customer while visiting Nespresso USA