Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Not reliable. My last Nespresso machine
on February 3, 2024
Posted by: KL
from CA
My second Nespresso machine, broke after 2-3 years, roughly the same time as first one.
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are dismayed to learn your experience with the Vertuo Next machine and a couple others has been unsatisfactory. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We have Machine Experts who would be delighted to assist you with your Vertuo Next machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Avoid this unit
on February 7, 2024
Posted by: JavaKing
I have had this machine for two years and it constantly requires me to call tech support. Numerous times a year it malfunctions. Additionally it is quite hard to close. The design is bad. It needs to be reengineered or pulled from the line.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 8, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible design
on February 8, 2024
Posted by: Cupofjoe
from Ohio
Do not buy this hunk of junk unless you enjoy cleaning your coffee machine multiple times a day
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., February 9, 2024
Thank you for your review. This is certainly not the experience we intend for our valued customers like you and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant issues
on February 11, 2024
Posted by: J
Constantly breaking. Had an original machine in the past and this one has just sucked in comparison.
Response from Nespresso USABy Customer Service, February 12, 2024
Thank you for your review. We are dismayed to learn you are experiencing issues with your Vertuo Next machine. Our machines have a one-year warranty and come with a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We are also available via our Nespresso Live Chat on our website from 8 AM - 10 PM EST. Please contact us at your earliest convenience to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Vertuo Next
on February 12, 2024
Posted by: Augie
from Arizona
[This review was collected as part of a promotion.] I received this as a Christmas gift and now I can have my lattes at home without the expense of going out. Love that. Also, I appreciate the many tutorials about the coffee and the features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Used to be great but stopped working properly
on February 27, 2024
Posted by: Besspresso
from Toronto
We were very happy with this machine but 1yr and half later it's malfunctioning. It's now very loud when it's running even after multiple descaling. Also at times it just stops working properly and it runs with no coffee being poured/brewed. And it only works after unplug/plug which ends up waisting ex non expensive pods
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 28, 2024
Thank you for your review. We are sorry to learn of your disappointment with your Vertuo Plus machine. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We offer the following out-of-warranty options: a $65 repair fee to repair your machine or a 35% out-of-warranty discount toward the purchase of a new machine. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffe when it worked!
on March 1, 2024
Posted by: Cgarton
from Dallas, Texas
I have owned a Vertuo for a year. It no longer works for some reason. I have done all the troubleshooting ideas to no avail. I am very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. For prompt and comprehensive troubleshooting assistance, please call at your earliest convenience. A Specialist will assist you with quickly registering the machine before proceeding to troubleshoot with you.
A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on March 20, 2024
Posted by: SRose
from Walnut Creek, California
I would have selected 0 out of 5 stars. I followed all instructions and it didn’t produce not 1 cup of coffee but instead leaked all over. I returned it the next day and apparently this happens a lot with the Next according to the rep at the store. Wish that information was disclosed to me when I made the purchase but nonetheless I’ll go with 1 star because this machine was aesthetically pleasing. I had the rose gold and black and matched my kitchen perfectly. In 6 years I’ve never had 1 problem with my Keurig. I love Nespresso coffee but really hesitant to purchase another machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 21, 2024
Thank you for your review, Susana, though we're sorry to hear you were disappointed with your Vertuo Next. We see that you've been issued a refund in full and hope you'll allow us the opportunity to regain your confidence. We've noted this on your account. If you'd like personal guidance, please call 800.562.1465.
Written by a customer while visiting Nespresso USA