Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
1
Don't waste your money.
on August 21, 2023
Posted by: Jane
from Florida
Had erratic problems with this machine since purchase. Works fine for afew days, then not at all. Finally to the point it doesn't work at all. Lights blink...followed direction and reset to factory settings which worked a couple times, but no more. Was pricey for a few weeks of good coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review, Jane. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descaling your machine every 3 months or 300 capsules, whichever comes first. Your Vertuo Next machine comes with one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad Model
on August 21, 2023
Posted by: gc12
I bought this machine about 8 months ago. It functioned perfectly fine for most of that time, but like others, I recently started to experience problems with the model. Failed to pump water, loud start, orange light - all of this sporadically for a couple weeks until it finally broke outright today. The coffee was always tasty, but this model was a huge disappointment. I am taking the advice from others on here and purchasing a Verturo Plus to replace it. Skip this janky model and pay a bit extra for a better machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed your Vertuo Next machine didn’t meet your expectations. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but...
on August 24, 2023
Posted by: Anon
I bought this machine 8 months ago and have had problems with it prior to today. But today it completely stopped brewing and kept throwing errors even after descaling, and doing a factory reset. My machine is completely clean but broke for unknown reasons. I would avoid the vertuo next at all costs.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Coffee tasted like burnt plastic!
on August 25, 2023
Posted by: Welcher
from Cleveland
I bought this machine, and the coffee tasted like burnt plastic. I tried replacing the machine several times, and all machines had the same issue - the coffee tasted like burnt plastic. It's sad because none of their older Virtuo machines had this problem, but this is clearly a problem with the Virtuo machines now. I would strongly recommend not buying any of these machines until Nespresso has resolved this problem. Sincerely, a Nespresso customer for over 15 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Welcher. We're sorry to learn that your VertuoPlus machine did not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we will be able to reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a week
on September 24, 2023
Posted by: Mayhem
Stopped working a week after we got it. Any tips on how to get it working again
Response from Nespresso USABy Nisha B, Customer Service., September 25, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew, as well as help loosen the locking mechanism if there is coffee build up from brewing. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on September 24, 2023
Posted by: fixurmachine
DO NOT BUY! THIS THING DOES NOT WORK! THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST THIS MACHINE FOR BEING DEFECTIVE, LOOK IT UP. This machine as done nothing but waste pods, ruin mornings, and deepen my disgust towards Nestle as a company
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Quality
on October 1, 2023
Posted by: sw14
Didn't even last a year, and even when I used it, would stop working half the time. Save yourself the trouble and purchase a different machine other than this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, October 2, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine come with at least one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last
on October 27, 2023
Posted by: NR
from Fairfax VA
Machine quit after 1 year...descaled and worked for another 2 months, and quit again. Too much time spent trying to fix it, so won't be purchasing this brand
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine wasn’t working to your satisfaction. We’re pleased to see you’ve replaced your machine with our new Vertuo Pop+ machine. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. Enjoy continuing your Nespresso coffee journey with your Vertuo Pop+ machine.
Written by a customer while visiting Nespresso USA