Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,201 Reviews)
Rating breakdown 4,201 reviews
5 Stars
3,229
4 Stars
424
3 Stars
117
2 Stars
122
1 Star
309
86%of customers recommend this product.
(
2,796 out of
3,249)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
5
Buttery smooth espresso
on January 31, 2023
Posted by: AmeriBrit
from Austin
[This review was collected as part of a promotion.] I bought my machine a month ago and I absolutely love it! The espresso/coffee is top notch. Pours so smooth and even produces the froth/foam with every pour. I also recommend purchasing the milk frother for the full top notch experience. The machine works perfect, and pours fast (not a loose ground in site).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
great coffee, but leaks water from the bottom
on February 1, 2023
Posted by: coffeecoffeecoffee
from San Mateo, CA
Really love the coffee, but have had some mechanical issues since it was unboxed. 1.) about a week into using it, it started leaking water from the bottom...constantly (even when not in use) and like really leaking. We ended up just leaving towels under and changing them out once fully saturated until we had time to call and troubleshoot. The helpdesk individuals were really great and now we are waiting on our replacement to be shipped. 2.) we tried out the Starbucks Nespresso pods, and the coffee pods brewed just fine, but the machine would over brew the Starbucks espresso pods and wouldn't stop brewing and would overflow unless you pressed the top button to manually to stop the brew. However, I want to note that we never had that issue with the Nespresso brand espresso pods, only the Starbucks Nespresso espresso pods. This is my first Nespresso experience and I was super excited to finally have one, but the mechanical issues have been a big bummer... I really hope our replacement doesn't have any of these issues!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , February 2, 2023
Hello and thank you for your review. We are dismayed to learn your VertuoPlus Deluxe machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules. If you need further assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine
on March 6, 2023
Posted by: Blondee
from Los Angeles CA
[This review was collected as part of a promotion.] We had originally purchased the Vertuo Next and had 3 replacement machines over a month period and each one had issues so we were sent this one as a replacement. I do think this is a better machine, it’s much quieter than the Next. However I do wish it brewed the largest size for the carafe which is why we originally purchased the Next. I also wish they would have given us a color choice for the machine.
I would recommend this to a friend!
Response from Nespresso USABy Kendall S, Customer Service , March 7, 2023
Hello, and thank you for your review. This is not the experience we wished for you, however we are happy to hear that you were able to receive assistance from our team. Should you need anything else in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect coffee!
on May 25, 2023
Posted by: Tracy66
from Oneonta NY
[This review was collected as part of a promotion.] I love love love! However, I wish they were made better. I have bought 4 machines in 3 years. One was a gift . But 3 for myself. One lasted less than year. Ridiculous. So I just bought another one. I can't be without it! But if either one I have breaks again, I probably won't replace them. Too much $ to keep replacing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
They went backwards in designing this machine.
on July 27, 2023
Posted by: psrayster
from Cathedral City, California, USA
It's difficult to believe how cheap this machine feels. It's loud, and frustrating to open and lock. My machine will move several inches and if the tiny water reservoir doesn't spill, it will need to be topped off that morning anyway. I'm returning this to the place of purchase and buying an older design with much better features. My friend in Canada had one of a similar design to the one I'm replacing this with. It was super easy, one tiny lift upwards and it discards the old pod and is ready for the next. Having been a Nespresso user for over a decade and a half the quality of this machine really took me off guard.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 28, 2023
Hello. We're disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was Great Until it Stopped Brewing
on August 2, 2023
Posted by: KLo
Loved everything about it until it decided to no longer brew coffee. It will go through descaling cycles fine but won’t brew no matter which pod I use. I’ve done all the troubleshooting tasks and nothing works. After researching online and speaking to friends that have one, I found that my issue is very common. My machine is out of warranty.
Response from Nespresso USABy Jason B., Customer Service, August 3, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Your Research! Get a Plus
on August 17, 2023
Posted by: WarmCoffee
from California
We replaced our Vertuo with a Vertuo Next 1 week ago. This thing is a piece of junk. The machine in manual, its loud, it leaks, the coffee comes out luke warm if it comes out at all. What a scam.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 21, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use of your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed! Slim size and dual capacity
on August 20, 2023
Posted by: Dking7
from Texas
I bought this to replace an Insta pot dual brew. It was a learning curve changing to the vertuo pods and how to reuse them. But my goodness. I brag to my coffee loving family every day, that I am drinking superior espresso and coffee compared to their crap. I love a good black cup of coffee. The Columbia pods and this machine were sent from heaven. Same with using my Starbucks espresso pods. I see some people having trouble with life span. I'm only three weeks in so I can't debate on that. As far as I am concerned this machine is a goldmine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA