Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,198 Reviews)
Rating breakdown 4,198 reviews
5 Stars
3,228
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,794 out of
3,246)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
3
Love the coffee and ease, not durable
on April 21, 2025
Posted by: Steph
Love easy to use, tasty coffee but ive bought 3 one for home and two for my office, two office machines broke and my home machine seems to glitch sometimes.
All this within a year and a half.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very inconvenient, leaks, grinds in coffee
on May 10, 2025
Posted by: Jae
from Englewood cliffs, NJ
Leaks & too much grinds in each cup even though I clean / descaling frequently. It is so NOT intuitive with one button on top, I have to guess what LED color means and blinking means.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
TERRIBLE INVESTMENT
on June 13, 2025
Posted by: Zack
from Marina Del Rey, CA
I bought this machine 1 year ago and it has been a terrible investment. The coffee does not flow out and the troubleshooting provided zero value in fixing the machine. The app is also pointless in resolving any issues. DO NOT BUY THIS MACHINE
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. We understand you entered a troubleshooting session with our Machine Experts. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us again via our toll-free number 800-562-1465. Our Machine Experts would be pleased to provide you with the best solution possible. We ‘re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on June 25, 2025
Posted by: Mlove
Stopped working after 14 months of using it. Called and they could only offer 35% off the same machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 27, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations, and we want to make it right. We recommend calling us at 800-562-1465 to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never Going Back!
on June 26, 2025
Posted by: Sportgirl65
from Aurora, CO
[This review was collected as part of a promotion.] I previously used a Keurig and thought it was the greatest thing! A co-worker told me about Nespresso and I thought I’d give it a try; wish I had switched sooner!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on July 7, 2025
Posted by: Doug las
How come my machine broke after 18 months . I love Nespresso but not if the machine breaks down
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review, Doug Las. We’re dismayed to learn that your VertuoPlus is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
One Star Because Zero Stars Isn't An Option !
on July 8, 2025
Posted by: GordonT
from North Carolina
I should have learned my lesson from the first machine that leaked water 14 months after purchase. Nespresso was happy to sell me another machine rather than replace that one. This machine is a waste of money. The coffee is barely warm. On certain pod sizes, the machine vibrates violently to the point that the cup falls off the machine and spills coffee everywhere, and it sprays coffee out the back of the unit. For the price of the machine and the ridiculous prices for the pods, I would expect this to have some above-average product quality. We shouldn't have to make machine repairs as a consumer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, July 9, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine doesn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts would be pleased to assist you to provide you with the best resolution possible. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA