Customer reviews from Nespresso USA
Nespresso - VertuoPlus by Breville - Grey
Average customer rating
4.5
(4,198 Reviews)
Rating breakdown 4,198 reviews
5 Stars
3,228
4 Stars
424
3 Stars
116
2 Stars
122
1 Star
308
86%of customers recommend this product.
(
2,794 out of
3,246)
Customer Reviews for Nespresso - VertuoPlus by Breville - Grey
Customer Rating
2
LASER reader stopped working
on January 25, 2025
Posted by: Bubbys
It was fine while it lasted, but our laser reader apparently stopped working and we could NOT brew coffee anymore. We've only had the machine for 2 years... would not recommend due to the lifespan.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback, Ankur. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 27, 2025
Posted by: EL
Bought 6 mo ago, and the brew button is inconsistent
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please do better
on February 2, 2025
Posted by: Do better
from Boston
I have a brand new vertuo next I have never been able to used that doesn't work😭. I purchased it a few years ago but didn't use it as my Nepresso Plus was still going strong. Now I'm out and have to decide on a new machine. Unfortunately it wont be nepresso. Please do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand you had reached out and performed the necessary troubleshooting. The Machine Specialist provided you with your out-of-warranty options. Should you decide to take advantage of the offers available, please call 1-800-562-1465. We are available 24 hours a day, seven days a week at for your service and support. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine
on February 15, 2025
Posted by: PW
from Chicago
Do no buy! Proven record of poor performance . Avoid this machine .
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the quality I expected
on March 7, 2025
Posted by: Dogwoodlady
I was a happy owner of the original Virtuo machine ....it worked great and lasted a long time. When it was time to replace it, I thought this would be an upgrade. Loved the sleek look and the idea of less width taken on the counter. This machine is horrible, Loud, awkward components, even leaks at the drip tray. The coffee still tastes great but after a short stay with me, I am donating it and will return to the original. Guess you don't fix what isn't broken. I wouldn't purchase this again, even at the sale price.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks After A Year - I agree with everyone else.
on March 11, 2025
Posted by: JaneDo
from Florida
I saw that this machine was on sale, and I considered buying my second one - until I realized that the last machine I had broke due to NO fault of my own. I thought I over used it - making two to three coffees per day. Apparently my experience - where my machine lasted less than a year - was shared by many people. Guess I'll not buy another one, even at a reduced price, if it's doomed to die in a year, which is what I experienced last time.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Coffee maker I’ve ever owed.
on March 27, 2025
Posted by: PK
The worst coffee machine I've ever owned. The machine didn't work and parts just broke off. Customer service was absolutely incompetent. I threw the machine in the trash after half a year.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage
on March 28, 2025
Posted by: Alicart
from Mesa AZ
Don’t bother with this machine. Im about to be on my 3rd machine in 4 years and I only reordered because I have a lot of $ in coffee pods I need to use. But once this one breaks probably in 1-2 years I will not be getting another. The company needs to have a longer warranty on these crap machines. You can tell by all the reviews here they don’t last. Customer service is a joke.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA